Your role

What you'll be doing

What We Need 

Corpay is currently looking to hire a Business Support Administrator on a permanent basis within our Allstar Cards division. This position falls under our Corporate Payments line of business and is based in our Swindon office. In this role you will be responsible for providing administrative support across multiple accounts within the organisation and act as first point of contact for query resolution. The ideal candidate will have excellent communication skills and the ability to multitask effectively. You will report into the Team Leader in UK Customer Services and regularly collaborate with other teams within the division.

How We Work 

As a Business Support Administrator, Corpay will set you up for success by providing: 

• Assigned workspace in Swindon office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities 

• Creating new accounts for customers and merchants to the correct parameters.
• Completing quality assurance checks on new accounts for customers and merchants to ensure a smooth and efficient implementation of services. Updating and amending accounts as required for accuracy.
• Identifying errors with new customer or merchant accounts and handling these accordingly to get them corrected.
• Acting as first point of contact for query resolution and issues that are raised via the merchant, Relationship Management or customer facing teams.
• Handling incoming calls from merchants regarding card acceptance and invoice queries, network additions, deletions and other changes.
• Creating and amend price rules.
• Managing all regular tasks and queries in a timely manner, providing solutions and advice within the agreed service levels to ensure first class delivery.
• Processing, reconciling VISA payments and managing disputes.
• Identifying sites with zero turnover and investigate for further action.
• Adhering to company policies and procedures, including maintaining confidentiality of sensitive information.

Qualifications & Skills 

• Previous experience within a customer service, operational or administration environment working within agreed service levels.
• Experience of working as part of a busy team with empathy, compassion, and a genuine desire to support others.
• You will have excellent customer services skills, a proactive 'can do' attitude, happy to help and assist a variety of customers, organisational skills and attention to detail whilst being able to remain calm in a busy environment.
• Good telephone and written/verbal communication skills.
• Competence in MS Office, especially Excel is preferred.
• Experience of using SalesForce would be desirable.
• Strong attention to detail and accuracy.
• Ability to handle confidential information with discretion and professionalism.
• Strong problem-solving skills and ability to work independently.
• Ability to work collaboratively and effectively in a team environment.
• Flexibility and adaptability to changing priorities and demands.

Benefits & Perks 

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression

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About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.