Business Support Administrator

Business Support / Helpdesk Administrator

Location: North Glasgow

Salary: Up to £32,000 DOE

Job Type: Full-Time | Permanent | Office-Based

The Opportunity

We are currently recruiting for an experienced Business Support / Helpdesk Administrator to join a growing Facilities Management business based in North Glasgow.

This is a fantastic opportunity to become part of a busy and supportive office team, providing essential administrative and operational support to engineers, subcontractors and customers across a range of Facilities Management contracts.

If you thrive in a fast-paced environment, enjoy problem solving and pride yourself on delivering excellent customer service, we'd love to hear from you.

The Role

Working within the Business Support team, you will play a key role in ensuring the smooth day-to-day running of the service desk, coordinating engineers, responding to customer enquiries and supporting the wider operational team.

Key Responsibilities

* Respond to customer, engineer and subcontractor enquiries via telephone and email.

* Schedule engineers and subcontractors for planned and reactive maintenance works.

* Raise purchase orders for materials and subcontractor services.

* Issue work orders to mobile engineers using the company's CAFM/job management system.

* Assist with the planning of upcoming maintenance works.

* Prepare quotations and maintenance agreements using company templates.

* Collate and process engineer timesheets.

* Maintain accurate records across internal business systems.

* Order office supplies and PPE as required

About You

We're looking for someone who has:

* Previous experience within a Helpdesk, Service Administrator or Business Support role.

* Experience working within Facilities Management, Building Services or a similar engineering environment.

* Excellent communication and customer service skills.

* Strong organisational skills with the ability to prioritise a busy workload.

* The ability to work well as part of a team.

Desirable Experience

* Experience using CAFM or job management systems.

* Experience scheduling engineers.

* Purchase order processing.

* Timesheet administration.

* Preparing quotations.

* Experience liaising with subcontractors.

* Knowledge of planned and reactive maintenance.

What's on Offer?

* Salary up to £32,000 depending on experience.

* Full-time permanent position.

* Office-based role.

* Free on-site parking.

* Company pension.

* Ongoing training and development.

If you're looking to join a well-established Facilities Management business where you'll play an integral part in the day-to-day operation of the company, we'd love to hear from you.

Apply today or contact FM Search & Select Ltd for a confidential discussion
Only candidates based in UK and eligible to work in UK are allowed