Business Support Assistant - Reception

Job Title: Business Support Assistant - Reception

Location: Waterlooville, Hampshire

Salary: Salary grade B1 £24,796 - B3 £25,128 FTE 27.5 hours

Salary grade C1 £25,186 - C5 £26,244 FTE 10 hours

Actual salary £21,845.57 - £22,307.83 Actual

Job Type: Permanent, Full Time, 40 Weeks Per Year, Term-time only - 39 weeks plus 4 days

Hours: 37.25 hours per week, 8.15am - 4.15pm Monday-Thursday and 8.15am - 4pm on Fridays (with 30 minutes unpaid lunch break each day)

The Governors are seeking to appoint a motivated and enthusiastic Business Support Assistant - Reception.

The successful candidate reporting to the Business Support Manager will be responsible for providing reception and administrative services to support the teaching and learning of the school. As a school receptionist, you serve as the first impression for students, parents, and visitors. This role allows you to create a welcoming and professional environment, ensuring that everyone feels valued and supported when they enter our school.

If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos.

Principal Responsibilities:

Customer Service:

Promote the image of the school in all contact with the outside world
Act as the first point of contact for general parent/student/visitor enquiries, responding within standard procedures or referring the enquiry to an appropriate destination
Perform reception duties in an efficient, professional and courteous manner
Operate the main switchboard and refer enquiries to the appropriate destination
Ensure all visitors comply with safeguarding guidelines and have the appropriate ID/DBS etc checks where appropriateAdministration:

Operate and have responsibility of a variety of standard office machines including a personal computer, signing in machine, franking machine and badge machine
Order reception resources as required to include inventory rolls, stamps, signing in machine cards etc
Enable WiFi connection to external visitors
Oversee the collection of returned parcels as instructed by the budget holder
Be point of contact for student exam certification collection in accordance with guidelines
Tidy and maintain reception area
Annual re-organisation of staff pigeonholes
Produce admin packs at the beginning of the academic year for the Business Support Team
Collection of exam paperwork as instructed by the exams officer
Provide basic absence cover to attendance as required
Basic administration support to the Careers Lead; data inputting, making/confirming appointments and calls, sending emails
Basic administration support to DOE leaders, data inputting, booking camp, booking transport, sending emails and message reminders etcThe duties above are neither exclusive nor exhaustive and the post holder may be required to carry out appropriate duties within the context of the job, skills and grade

About you:

Essential:

GCSE (or equivalent) in English and Maths
Good organisational skills
Good time management skills
Skilled at paying attention to accuracy and detail
Excellent interpersonal skills, verbal and written
Ability to form and maintain appropriate relationships and personal boundaries with children and young people
Values and respects the views and the needs of children and young people
Displays commitment to the protection and safeguarding of children and young people
Ability to work in a Catholic School, sensitive to the ethos
Excellent communication skills
Ability to work under pressure
Stamina, initiative and resilience
Confidentiality and discretion
Good Health
Strong commitment to teamwork and partnershipDesirable:

Previous experience in a similar role
Experience of working in an educational establishment (mixed comprehensive school)
Experience of developing positive relationships with a range of different students
Excellent I.T skills, including Microsoft Word, Excel and Teams
Previous experience of working with schools' SIMS system
Previous experience of working with schools' ClassCharts
Understanding of the school's role in the Community
Understanding of the core purpose of Oaklands Catholic School and Sixth Form College
Ability to forge and maintain good relationships with staff and students
Sense of humour
Willingness to train as Fire Warden/First AiderAdditional Information:

Please note all staff will be required to complete and obtain a clear Enhanced DBS. All applicants must evidence Right to Work.

Closing date: Sunday 28th June 2026 5pm

Interviews: Week commencing 1st July 2026

Please note that once you have applied for the role you will be sent an email with an application form to fill in.

This form will need to be fully completed and returned for your application to be considered.

Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete.

Candidates with experience of Business Admin Assistant, Office Administrator, Administrator, Customer Support, Customer Service Administrator, Administration Clerk, Education Administrative Assistant, Business Support, may also be considered for this role
Only candidates based in UK and eligible to work in UK are allowed