Business Support Manager

About us

We believe in the power of ingenuity to build a positive human future. 

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. 

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Flexible working – We work in a hybrid environment where you will be required to be in the office for a minimum of two days per week.

• Do you enjoy  fast paced working environment with a people focus?
• Do you combine high energy and enthusiasm with calm reassurance and forensic attention to detail?
• Do you thrive under pressure and when collaborating in multi-disciplinary teams?

This is an exciting opportunity to work within the PA Consulting Business Support team and play a pivotal role within leadership support across PA.

Our Consulting Business Support function has been specially designed to support our capabilities and Go-To-Markets with support to Partners and generally ensuring the smooth running of the team, allowing our Partners and Consultants to focus on client projects.

You will work closely with Partners, Consultants and external clients. Working as part of a busy Business Support team, the role requires someone friendly, approachable, and confident who has great communication skills, and preferably used to working in a team environment and with other Business Support staff.

This is a great opportunity to engage in full spectrum of activities, for someone who has the drive and desire to succeed. You will gain excellent business experience whilst also developing your knowledge and skills in a fast-moving environment.

You will lead and coordinate the Consulting Business Support teams to deliver high-quality service through:

• Line management of Business Support team members, coaching, and mentoring to support professional growth and career development.
• Point of contact for all HR related issues for complex queries.
• Ensuring a consistent employee engagement throughout the employee lifecycle, e.g. Partner support, onboarding/offboarding, HR time management
• Supporting leaders with HR processes, diary/inbox management, and recognition initiatives.
• Developing strategic workforce plans to ensure sustainable Consultant-to-support ratios.
• Point of contact for adherence to PA policies and values.
• Support the smooth running of our sales and assignments
• Representing Business Support in governance meetings, accountable and responsible to provide updates on change process implementation plans and arising actions.  
• Manage resourcing to respond to business requirements, e.g. support for complex accounts / assignments
• Additional ad hoc support to leads such as diary and inbox management

• You are a confident, approachable, and highly organised professional with excellent communication skills and a solution-oriented mindset.
• You will have experience of managing and overseeing all administration, supporting projects, building strong relationships, and providing insight into trends and team development.
• You will also feel comfortable in supporting the C-Suite individuals across business matters, ensuring seamless coordination and discretion at all times.
• Experience in managing others and maintaining confidentiality is essential.
• You will possess resilience in managing a busy and varied workload

This role will also require security clearance and whilst you may not currently hold this you should be happy to complete this process.

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application

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Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.

Find out more about Life at PA here.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.