Business Support Manager

Our client, an international provider of employee benefits is currently recruiting for a Business Support Manager to join their team at the Chester offices.

General responsibilities

• Making sure that you act in good faith, avoid causing foreseeable harm and support retail customers to pursue their financial objectives in order to achieve four set outcomes:

1. Products and services are fit for purposes
2. Products and services represent fair value
3. Clients are equipped to make informed decisions
4. Clients receive adequate support to meet their needs

• Ensure you follow the firm's compliance processes and procedures at all times, including in the following areas:
• T&C, complaints, financial crime, anti-money laundering, anti-bribery, financial promotions, data security, data protection, conflicts of interest, inducements, record keeping, best execution.
• Ensure that relevant advice and sales procedures are followed at all times
• Complying with the Financial Services and Markets Act 2000, the FCA's Conduct rules and the relevant rules from the FCA at all times
• Keeping up to date with relevant regulatory, product, legislative and technical requirements and acting in compliance with these requirements
• Making sure all client records are retained in line with the firm's Data Protection Policy and record keeping requirements.
• Making sure all client contact is carried out in a professional and courteous way
• Dealing with queries in an efficient and timely manner
• Having a positive culture attitude at all times

Specific responsibilities

• Provide technical expertise on regulatory compliance issues impacting employee benefits
• Provide consultative support, guidance and recommendations to the Client Services Managers and team for existing clients and new business opportunities that drive revenue growth and create a superior client value proposition
• Provide compliance oversight, leadership and advisory support across the employee benefits division supporting the business in maintaining compliance with the requirements of industry and government lead regulation, within a framework of business efficiency
• Provide assurances/periodic updates to the Head of Compliance on key areas of regulatory compliance relating to EBD
• Provide line management of EBD administration staff and Client Services Managers ensuring:

• The workload is being allocated, monitored and prioritised efficiently.
• Tasks/Workflows are up to date with deadlines set and staff accountable
• Procedures are followed; reviewing and implementing new procedures and processes

• Monitor, manage and diarise scheme renewals
• Ensure overall delivery and quality of EBD offerings to clients
• Ensure familiarity with EBD group products and new business /policy renewal processes
• To ensure EBD T&C Manual is completed and adhered to in line with EBD objectives and FCA requirements
• To manage T&C for new starters to show structured development path and means of monitoring /progress in the role
• Lead and monitor any team projects ensuring appropriate plans are in place
• Engage in key or targeted client activities (to be agreed)
• Conduct regular reviews and probation meetings for direct reports
• To be involved in the recruitment, selection and development programs of new and existing employees with the support of the HR Manager
• To communicate effectively with the team to set expectations and goals in line with department objectives
• To conduct training for new/existing team members and ensure training plans are kept up to date
• To continue and maintain your CPD including employee benefits regulatory knowledge
• Maintain all standards of performance as required by the firm
• Obtain and maintain the level of competence as required by the firm
• Make sure clients receive relevant documentation in a timely way
• To prepare Board and Exco reports to summarise department updates ready for planned meetings
• To act as the Locum MLRO in the absence of the Head of Compliance.

Any other reasonable tasks or duties as required as requested by Senior Management