Business Support Officer

6 Month Contract with Local Authority

Summary

Responsibilities

• Deliver comprehensive administrative and secretarial support to Divisional Directors and cover for the Senior Executive Support Officer as needed.
  


• Utilize ICT systems to enhance team efficiency and assist in training team members on IT systems.
  


• Implement and improve secretarial and administrative processes, contributing to the development of Executive Support services.
  


• Compile and distribute management data for regular and ad-hoc reporting.
  


• Manage Directors’ communications, using discretion to determine which require personal attention.
  


• Handle routine correspondence on behalf of divisional leadership teams.
  


• Draft correspondence using appropriate discretion and judgment.
  


• Manage and coordinate Divisional Directors' diaries and provide meeting support.
  


• Coordinate briefings and information flow for key stakeholders, alerting Directors to potential schedule delays.
  


• Maintain secretarial, administrative, and financial systems in compliance with council policies.
  


• Assist with project work and ad hoc tasks as directed.
  


• Support the Borough Emergency Control Centre with logicist activities as needed.
  


• Adapt to legislative and regulatory changes, maintaining service levels.
  


• Handle office communications and visitors efficiently and courteously.
  


• Interact professionally with clients, service users, and stakeholders, directing queries appropriately.
  


• Ensure compliance with GDPR policies in all data processing activities.
  


• Provide full cover for the Senior Executive Support Officer during absences.
  

General Terms

• Engage in personal and professional development to meet job demands and participate in relevant training and development activities.
  


• Adhere to the Council’s policies, procedures, and Code of Conduct, ensuring compliance with equal opportunities and diversity policies.
  


• Exemplify the Council’s TOWER values through consistent behaviour.
  


• Undertake additional duties as required, commensurate with the post's grade.
  

Special Terms and Considerations

• Be prepared to work from multiple locations and during evenings and weekends with appropriate notice.