Number of Applicants
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To provide comprehensive administrative and business support services to ensure the efficient day\-to\-day running of the team/department. The role requires excellent customer service skills, strong organisational ability, and the capacity to manage multiple tasks in a fast\-paced environment.
Provide a wide range of administrative support to the team, ensuring smooth business operations.
Maintain accurate records, both manual and electronic, including confidential files.
File, archive, and retrieve documents in line with organisational standards and procedures.
Accurately record information using spreadsheets and internal systems.
Support general office administration tasks as required.
Act as a first point of contact for internal and external customers.
Respond to routine enquiries from members of the public via face\-to\-face interaction, telephone, and email.
Handle requests tactfully and sympathetically, maintaining professionalism at all times.
Remain calm under pressure and manage competing priorities effectively.
Provide basic financial administrative support, including processing invoices, monitoring budgets, and maintaining financial records.
Assist with tracking expenditure and updating financial spreadsheets.
Maintain and update spreadsheets and databases accurately.
Collate statistical information and assist in preparing reports in line with agreed plans.
Ensure data accuracy and compliance with confidentiality requirements.
Provide project management support, including updating project plans and timelines.
Conduct basic research to support ongoing initiatives.
Organise meetings and coordinate communications with stakeholders.
Support the setup of training sessions, including preparing rooms and materials.
Ensure refreshment areas are stocked, clean, and presentable.
Experience working in a business support or administrative capacity.
Strong customer service skills with experience interacting with both internal and external stakeholders.
Experience maintaining accurate records, both manual and electronic.
Competent in Microsoft Excel, Google Drive, and Google Workspace (Docs, Sheets, Gmail).
Comfortable with financial administration tasks.
Good organisational skills with attention to detail.
Ability to work independently and as part of a team.
Ability to remain calm under pressure and manage sensitive situations professionally.
Experience supporting projects and updating project plans.
Experience collating statistical data and preparing reports.
Knowledge of data protection and confidentiality requirements.
