Business Support Officer

As a Business Support Officer, you’ll help keep our services running effectively behind the scenes—making sure our teams have the systems, information and support they need to focus on what matters most.

This is an office based position working in our Ironbridge, Shropshire services on a 1 year fixed term contract.

We can consisder full time or part time applications

The Opportunity

You’ll be part of a regional Business Support team, working closely with local service leadership to provide reliable, timely and high-quality support across a range of activities. From finance and data to office coordination and colleague support, you’ll bring organisation, consistency and attention to detail—helping to connect processes and ensure everything runs smoothly day to day.

This is a varied role where no two days are the same. You’ll work across systems, people and processes, acting as a key point of coordination within your local area while being part of a wider, supportive regional team.

What you’ll be doing

You’ll help ensure financial tasks are completed accurately and on time, including:
• Supporting invoicing, purchase orders and recharges
• Processing transactions such as expenses, mileage and cash advances
• Assisting with income returns and local banking
• Managing petty cash and credit card reconciliations
• Supporting fundraising income and restricted funds
• Providing administrative support for aged debt and related processes

You’ll work closely with local managers to support day-to-day operations, including:
• Responding to queries and directing requests appropriately
• Managing incoming and outgoing post
• Welcoming visitors and liaising with contractors
• Supporting meetings with notes, minutes and documentation
• Logging compliments and complaints
• Ordering and maintaining office supplies
• Helping ensure the office environment is safe, organised and well maintained
• Supporting travel and accommodation arrangements where needed
• Maintaining accurate records in line with GDPR and data protection standards

What we’re looking for

We’re looking for someone who is organised, adaptable and enjoys supporting others.

• A good standard of education, including GCSE Maths and English (or equivalent)
• Experience or interest in business administration (or a willingness to work towards a Level 3 qualification)
• Strong attention to detail and the ability to manage a range of tasks
• Confidence working across systems and processes
• A collaborative approach and willingness to support others
• Flexibility to respond to changing priorities in a busy environment

This is a role where your contribution really matters—supporting the people and processes that enable high-quality care and support every day.

Selection Process

We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a word and excel evaluation and the opportunity to get to know the team and Hft.

Our Commitment to Inclusion

We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please get in touch
Only candidates based in UK and eligible to work in UK are allowed