Business Support Team Leader

We are currently recruiting for an experienced Business Support Team Leader to join a well-established organisation based in Richmond, North Yorkshire. This is a fantastic opportunity for a highly organised and proactive individual to lead a busy business support function and ensure smooth day-to-day operations.

The successful candidate will be confident in managing people, improving processes, and ensuring high standards of service delivery. You will act as a key point of contact for both internal teams and external stakeholders, whilst overseeing the coordination of administrative processes and operational activities.

• Lead, motivate, and support a small team, fostering a collaborative and efficient working environment
• Coordinate and oversee all aspects of the business support function, ensuring smooth and effective service delivery
• Act as the main point of contact for internal teams and external stakeholders, ensuring clear communication and efficient workflows
• Ensure accurate and timely processing of documentation, correspondence, and reporting
• Manage diaries, scheduling, and coordination of activities and meetings
• Monitor team performance, workloads, and quality standards, providing coaching and support as required
• Maintain and improve office systems, records, and databases
• Prepare regular reports and updates for senior management
• Support with recruitment, onboarding, and development of team members
• Assist with investigations into queries or complaints, preparing responses and identifying improvements
• Contribute to business improvement initiatives and ensure compliance with internal policies and procedures

• Proven experience in a team leader or supervisory role within an office or business support environment
• Strong organisational and time management skills, with the ability to manage multiple priorities
• Excellent communication and interpersonal skills, able to build positive relationships at all levels
• Confident with Microsoft Office and experienced in using business systems or databases
• Strong leadership skills, with the ability to motivate and develop a team
• Attention to detail with a focus on accuracy and quality
• A proactive, solutions-focused mindset with strong problem-solving ability

• Experience in business process improvement and change management would be an advantage
• Desirable: a qualification in business administration, management, or a related field

• Competitive salary of £30,000 to £35,000
• Full-time, permanent position, office-based in Richmond, North Yorkshire
• An excellent opportunity to take ownership of a key support function and make a real impact

If you are a motivated and experienced Team Leader looking for your next challenge, we would love to hear from you.