Business System Manager

Job Description

Background
We are a group of market leading wireless businesses united by a strong commitment to keeping people and their environment safe using the power of wireless technology and digital systems, creating value and opportunities for our customers and society.
The Orama Group is comprised by 3 companies, Argus, Hyfire and Ramtech, generating revenue of approximately £44m. Together we cover over 30 geographies across the globe.
Our companies offer a wide range of wireless products and services, to suit a variety of different industries, from construction to commercial and industrial applications.
Within Orama, our company’s pride on innovation as we grow and diversify our business. We leverage the opportunities offered by advanced digital technologies to shape a safer world though innovation.
Bringing the businesses together means we cover the whole building lifecycle, enhancing our offer to customers. We work closely together to take advantage of each other’s technology.
In today’s world of rapid technological evolution customers need products and integrated solutions that are always up to date with the latest design and developments.
“Traditional” products often need to be digitally enhanced in a whole range of ways, including the addition of apps, remote access, predictive and preventive maintenance, online technical support services and other digital solutions that can be integrated into existing and evolving ecosystems. Our work focuses on developing innovative, connected, customer centric and personalised products and solutions that nurture the evolution of the sectors where we play.

Our Purpose
Shaping a safer world through innovation.

Our Values
close to the customer: Listen carefully, delight and exceed customer expectations.
digital: Continually grow and change. Challenge assumptions and grasp digital opportunities.
transparently: Play to win, but not at the expense of the others. Be fair and honest in all that you do. Be inclusive and leverage diverse points of view.
accountable: Be innovative and data driven. Transform bold ambitions into reality. Be agile and responsive in the face of change.
bold and own it: Own everything you do, enjoy empowerment and eagerly collaborate to accomplish our goals.

Job Purpose
The role holder will be responsible and accountable for the implementation, development and support of Business Systems across the Orama Group. Following the Digital Strategy for Orama, the position will seek to implement best practice across a variety of business systems towards the creation of the envisioned Enterprise Architecture.

The role has functional responsibility for a small business systems team within Digital and Technology.

Working alongside the Head of Digital & Technology, Group IT Manager and Data Engineer the role will take ownership for Orama business systems including but not limited to Atlassian, NetSuite, Sage, HubSpot, Mago, Concur, Shepherd CMMS and supporting development of Microsoft 365 and Workato.

Accountabilities
Digital and Technology Team Accountabilities
collaboratively and cross-functionally across the Digital and Technology team on all aspects of Digital and Technology to help in delivering the Orama Vision.
to the progress of the Company by actively working towards personal and company centric
plans.
relationships within the Digital and Technology team and across the business, as appropriate, in the pursuit of Orama’s vision.
relationships within the external customers and suppliers in the pursuit of Orama’s vision.
that the Company maintains a consistent, transparent, legally compliant and ethical approach in all aspects of its business and day to day transactional operations.
Orama values and communicate effectively across the Digital and Technology team and company.
to making Orama a great place to work.
with all Orama policies and procedures, including Health & Safety, ISO Quality Standards, Information Security, GDPR, HR Policies & Procedure and Customer codes of practice.
continuous communication and knowledge to the business about Digital and Technology strategic and tactical objectives.
necessary support to the IT Service Desk.
best use of the Orama Enterprise architecture model.

Functional Accountabilities
Promote the successful implementation of the digital transformation strategy.
Provide Project Management and Technical Lead function for all group Business System implementations.
Mentor the Business Analysis function in realising business requirements into actionable deliverables.
Manage vendor relationships related to Business Systems.
Identify, develop and implement change requirements to create an operationally excellent Business System.
Work closely with group stakeholders to identify continuous improvement opportunities aligned with group strategy.
Work closely with the Group IT Manager to effectively transition service of Business Systems developments to operationalised supportable components.
Support the Data Team in developing a group wide KPIs, Metrics and Reports.
Operationalise the support of Business Systems to the IT Support team.
Maintain a culture of observability ensuring the Digital and Technology team has a deep understanding of performance of its Business Systems.
Drive digital adoption of Business Systems to ensure operational excellence.
Support the Knowledge Management System with the required business processes and process mapping.
Continue to look externally for best practice and technological advancements in business systems.
Line management of the Business Systems team ensuring an effective mix of capacity management, on time delivery and development of the team.
Resolve stakeholder pressure on your team and conflict of priorities.
Maintain costs to agreed allocated product budgets.
Effective Business System management and auditing in accordance with Halma ICC, GDPR and ISO27001.
Provide monthly reports on department progress, service performance and key projects.

Standards of Performance
Excellent verbal and written communication.
Analytical critical thinking and problems solving skills and able to understand users concerns and problems.
Ensure service up time to agreed SLA’s and Business Continuity
Respond quickly and efficiently to incidents and high priority requirements.
Monthly reporting to Head of Digital & Technology on progress against objectives, sprints and KPIs including Change Project Success and Operationalised Resolutions.
All other objectives set by the Orama Senior Management Team to deliver the Orama Vision.

Skills / Experience
working within a medium sized digital team and line management of a small team.
implementing ERP / MRP / MES / CRM systems
Excellent working knowledge of SaaS applications, information security, user administration, databases and data storage systems.
Experience with SuiteCloud / SuiteScript desirable.
Firm grasp on ITIL and Prince2
Certified Practitioner or similar qualification in any of;
ITIL Practices (IT Infrastructure Library)
Prince 2 Agile Foundation
NetSuite Certified Administrator / Developer
Experience of Confluence and Jira or similar service desk technology

To apply for this position please send your CV to

[email protected]

or click on the “apply now” button and send your CV and covering letter to our HR Manager.
Closing date for application is

31 May 2024.

Please note:

Due to the number of applications we receive we are unable to respond to every individual application. Therefore, if you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.

Further information about our company can be found on our Ramtech Electronics Global website.