Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

As a Business Applications Support Administrator, you will play a critical role in supporting and enhancing our business applications, ensuring smooth operations, and assisting our team with technical needs. This position offers the opportunity to work collaboratively with various departments to respond to urgent issues, manage projects, and develop comprehensive solutions that drive the organization’s goals forward. Your contributions will be essential in enabling a responsive and efficient work environment while supporting critical market and broking systems.

Please note that this is a full-time, permanent position based at our Milton Keynes office. During the 3-month probation period, you are expected to be onsite an average of 3 days per week, which will reduce to 1 day per week upon successful completion.

Role Responsibilities:

Planning/Reporting:

• Respond promptly to urgent issues as they arise.

• Deliver strong personal performance to help the team meet its objectives.

• Manage assigned projects and contribute to others as needed.

• Provide insightful management information to senior managers.

Technical:

• Offer advice and support for business applications.

• Work with the team to investigate, analyze, and prioritize incidents and service requests.

• Resolve issues in a timely manner, performing routine and ad-hoc system maintenance.

• Maintain communication with the Business Systems Support Manager, IS Systems Manager, and other relevant colleagues.

• Support Market systems and develop a strong knowledge of broking systems.

• Stay updated on system enhancements and changes.

• Work independently and collaboratively on projects and ad-hoc tasks.

• Assist with User Application Testing for software upgrades and patches.

Role Requirements:

• Some previous experience in a similar support or systems administration role.

• Familiarity with Global XB / Sector or Salesforce is advantageous.

• Basic understanding of insurance and ITIL experience preferred.

• Strong verbal and written communication skills.

• Ability to prioritize tasks and manage workloads with minimal supervision.

• Excellent people and IT skills.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.