Business Systems Manager

Techex is a UK based global leader in innovative IP and cloud broadcast solutions and software. Trusted by premier global broadcast and media customers with their most valuable live workflows, Techex transports and transforms the highest value live video over IP and in the cloud.

Techex are in a phase of accelerated growth following significant private equity investment, we are evolving and developing our talented team of experts whilst continuing to grow and expand Techex geographically and build on the strong customer relationships we already enjoy. This is an exceptionally exciting time to be joining Techex with scope for great impact across the organisation. 

The Role

This role sees you at the heart of the company, working across different departments. You would be responsible for the Business System Management (including improvement and integrations), Pricelist management, Reporting and overall process improvements across business system data. 

We are seeking an energetic and enthusiastic individual to join our Operations team. The role is based within a busy team and will encompass systems implementation and integration across the business.  The role will involve identifying issues and obtaining approval to implement any existing system changes to support any business improvements and efficiencies.  This will also include working on a project team to support implementation of new systems.   A key element will be providing enhanced reporting requirements to the wider business on a regular and adhoc basis to support forecasting and other needs.  The candidate will report to the Head of Operations. Alongside the day-to-day tasks, this role will also support the wider business with process improvement opportunities and execute this with the wider business.

Key Duties & Responsibilities:

Primary

• System Management         
  • Responsible for designing, testing and managing a robust suite of reports to enable the business to make effective and timely decisions. Such reporting would include Sales reports/dashboards, ARR Reporting, Pipeline Reports, Support Renewals, Partner Dashboards, Board Packs, Stock management, pricing and various forecasts.
  • Training staff to get the most out of the business systems, including producing user guides for staff to reference
  • Maintaining the data warehouse and any repositories of business information
  • Managing relationships with third party business system support providers
  • Alongside the IT Manager, ensuring business systems meet industry compliance regulations (e.g. cyber security) and remain fully licensed, including planning and managing the release of upgrades to applications.

• System Design, Implementation and Integration 
  • Management of the business data systems integral to the effective running of the business, including ERP, CRM, Quotebase, Demo Kit Booking, Lighthouse.  Managing links between systems by establishing, maintaining, and optimizing connections between different software applications, platforms, or devices. This will involve using APIs, web services, or other integration methods to enable data exchange and seamless interaction between systems.
  • Supporting the wider business in identifying areas for improvement and action plans to implement changes or upgrades to existing systems within the business.  Involvement in project teams for new system integrations and initiatives and take the lead on functional requirements gathering and scope, partnering with business stakeholders as needed, ensuring those requirements are translated into system design and implementation plans as required.
  • Liaising with all departments to determine their data and reporting needs and working with them to successfully deliver such requirements
  • Oversee and participate in testing of system functionality, data integrity, user competency and training, and other tests that ensure our systems are fit for purpose

• Pricing Management
  • Management of the master data pricelist, including pricing updates, data analysis, exchange rate management

Secondary (cover responsibilities)

• Sales Order Management e.g. sales order processing, customer and supplier communication.
• Office Administration e.g. own logistics for internal and external events, office management, ad-hoc tasks as assigned by members of the team.
• Shipping Management e.g. Liaising with couriers, acting as a receiving point for all deliveries and notifying wider team (stock, returned loan kit, RMAs etc), packing goods for shipping, raising shipping documentation (customs clearances, commercial invoices and Chamber of Commerce Export).
• Stock & Loan Management e.g. running stock takes, managing location of stock on the premises, issuing loan agreements (customer and manufacturer), processing loans through the loan stock system, manage purchasing and inventory of consumables, managing disposal of obsolete inventory (including WEE compliance).
• RMA Management e.g. processing and administration of faulty goods and repaired items ensuring internal systems are updated.

Personal Attributes

• Ability to communicate effectively with different stakeholders and levels within the business for a technical and non-technical audience
• Experienced in Excel, data management and data analysis to provide insight and management information
• Proficiency in using tools for data visualisation and reporting such as Tableau or Power BI
• Organised and process oriented with an obsessive attention to detail
• Self-driven
• Proficiency in using Microsoft Office applications, contact and workflow management systems
• Role is office based.

Skills

The following key skills are required:

• High level of accuracy and attention to detail
• Flexibility and the ability to plan and organise own workload
• Familiarity with database systems, Excel, SQL and data modelling
• Strong analytical and problem-solving abilities
• Proficiency in data management tools and techniques
• Understanding of data governance principles and best practices regarding data security and integrity
• Highly focused and relationship driven

The following key skills are an advantage:

• Experience with programming languages like Python or R for data manipulation and analysis
• Experience of Power BI or other business analytics platforms
• Experience of and/or strong interest to work with technology products

Benefits

We have secured Great Place to work accreditation for the second year running, and our core values of Integrity, Innovation, Customer-First and Expertise are vital to our success. We seek out individuals who enjoy developing their professional skills and are always learning new things whilst supporting and sharing their learnings with others. 

Techex is entering a period of accelerated growth, so we seek out talented professionals who are keen to scale up with Techex as we grow fast.

We have a flexible working policy, and you are empowered to work in a way that sets you up to be successful and deliver the necessary impact in your role. This is a hybrid role, and we are flexible on location and the amount of time needed in our offices.

In addition to competitive salaries and bonus schemes, we offer a package of flexible benefits you can design to suit your needs:

• Private Medical or Healthy living allowance
• Life Assurance
• Company Pension matching up to 5%
• Wellbeing support for you and your family (including bereavement, probate and menopause support, access to virtual GP and more)
• Discounted gyms, family savings and discounts
• Cycle to work scheme
• EV charging onsite
• Onsite café, free breakfast goodies and excellent free barista coffee
• Ongoing training and professional development

Closing date for applications is 25th September 2025.