Business Systems Support Analyst

Job Title: Business Systems Support Analyst

Location: Remote (with occasional travel to Colchester)

Salary: £26,000 - £28,000 per annum

Benefits: 40 days holiday | Enhanced pension | Flexible remote working

Cooper Lomaz is proud to be supporting a well-established organisation in the Colchester area in their search for a Business Systems Support Analyst. Following team growth, this new role plays a vital part in bridging IT support and business systems analysis, ensuring smooth system functionality while delivering valuable insights through data.

This is an excellent opportunity for someone with a strong technical support background and an interest in data and systems, looking to take the next step in their IT career.

Key Responsibilities:

• Deliver 1st and 2nd line support to users across business systems and applications
• Assist the wider IT team with technical queries and issue resolution
• Maintain accurate documentation on applications, support tickets, actions, and resolutions
• Analyse existing reporting tools and identify improvements for efficiency and accuracy
• Extract and provide meaningful data insights to support business decisions

Skills & Experience Required:

• Proven experience providing 1st and 2nd line IT support
• Hands-on experience with Power BI or other reporting tools
• Working knowledge of SQL and data querying
• Ability to translate technical detail into clear communication for non-technical stakeholders
• Experience supporting bespoke business applications
• Strong problem-solving skills and a proactive attitude

This is a remote role with a requirement to attend the Colchester office occasionally, based on business needs - this could be weekly or as required.