Business Systems Support Specialist

Location: Widnes (Hybrid – Mostly Remote Working)
Salary: Up to £38,000 per annum

VIQU has partnered with a public sector organisation to find a proactive and skilled Business Systems Support Specialist to join their team in Widnes. This is a fantastic opportunity for someone passionate about supporting business-critical systems and eager to make a real impact within a values-driven organisation that genuinely invests in its people. The role offers hybrid working, with the majority of time spent working remotely.

You’ll work closely with the Business Systems Manager, helping to maintain and improve Operational and People Services business systems. From day-to-day issue resolution to assisting with system upgrades and user support, you’ll play a vital role in keeping key platforms such as HR, Payroll, and Finance running smoothly and effectively.

• Monitor and manage business systems incidents, queries, and requests via Service Desk and email

• Resolve assigned issues, escalate where needed, and communicate effectively with users

• Conduct routine system housekeeping tasks and checks

• Carry out system administration, including:

  • User account creation and deactivation

  • Managing access and permissions based on role changes

  • Workflow monitoring and clearance

  • Running consistency checks and access control reviews

• Support system upgrades and projects by:

  • Assisting with technical and administrative tasks

  • Supporting users during rollouts

  • Participating in system testing and implementation

Essential:

• Experience in a business-systems support role

• Strong understanding of business systems (e.g., HR, Payroll)

• Experience with Agresso (Unit4 ERP / Business World) is essential

• Proficiency in Microsoft Office (Excel, Outlook, Word)

• Strong communication, problem-solving, and documentation skills

Desirable:

• Degree or advanced apprenticeship in IT, Business, or a related field

• Experience with IT systems implementation

• Working knowledge of Microsoft SQL