Business/Office Manager

Requirements & Experience

Essential Experience

• Minimum 5 years’ experience in an Office Manager, Senior Administrator, Operations Manager, or similar role
  
• Proven experience managing and leading a team of administrators, including workload allocation, performance management, and development
  
• Hands -on experience across HR administration, including recruitment support, onboarding, employee records, and policy management
  
• Strong background in financial administration, including invoicing, expense processing, reconciliation, and working with external accountants
  
• Demonstrable experience coordinating or administering payroll, pensions, and statutory payments
  
• Experience overseeing IT systems and business software, including liaising with third -party IT providers
  
• Working knowledge of Health & Safety compliance and office -based risk management
  
• Experience producing management reports, KPIs, and performance dashboards
  
• Proven ability to manage suppliers, contracts, renewals, and service performance
  
• Experience supporting or coordinating website updates and basic marketing activity
  

Essential Skills & Knowledge

• Strong understanding of UK employment legislation, GDPR, and HR best practice
  
• Sound financial literacy with confidence handling budgets, costs, and financial controls
  
• High competence in Microsoft 365 (Outlook, Word, Excel, Teams) and business systems
  
• Excellent organisational skills with the ability to manage multiple priorities
  
• Strong people -management, communication, and stakeholder engagement skills
  
• High levels of accuracy, discretion, and confidentiality
  
• Proactive, solutions -focused approach with a continuous improvement mindset
  

Desirable Experience

• Experience working in a multi -functional or regulated environment
  
• Exposure to system implementation, digital transformation, or process improvement projects
  
• Experience supporting senior leadership with operational or strategic reporting
  
• Previous involvement in marketing coordination or brand management
  

Qualifications (Desirable)

• CIPD Level 3 or above (HR)
  
• AAT or equivalent finance qualification
  
• Health & Safety certification (e.g. IOSH Managing Safely)
  
• Relevant management or leadership qualification
  

Personal Attributes

• Confident leader with a supportive and collaborative management style
  
• Self -motivated and comfortable working autonomously
  
• Calm, professional, and effective under pressure
  
• Trusted and credible when handling sensitive business and people matters
  
• Adaptable and resilient in a changing business environment