C2O Analyst

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

We’re looking for a C2O Analyst to join our Contact to Order Team—a role that plays a critical part in ensuring accurate contract implementation and billing.

As a subject matter expert, you’ll be responsible for analysing and interpreting contract terms (with a focus on pricing and products), ensuring data accuracy across systems, resolving issues, and supporting improvements that drive customer satisfaction and financial performance

What you’ll do

• Analyse and interpret complex contract language, with an emphasis on product and pricing accuracy.

• Implement and maintain contract details in internal systems to support accurate and timely billing.

• Collaborate with cross-functional teams, including Billing Operations, Sales Ops, Account Boarding, Legal, and Finance.

• Support process improvements and provide insights into contract-to-billing workflows.

• Manage case queues involving contract setups, cancellations, amendments, and custom requests.

• Handle customer queries, escalations, and issue resolution with a focus on root cause analysis and trend reporting.

• Contribute directly to monthly financial closing processes and Net Promoter Score (NPS) performance.

• Prepare and present data-driven reports to track progress and identify opportunities for optimization.

What experience you need 

• Strong attention to detail and analytical skills

• Ability to interpret complex contracts and manage multiple tasks effectively

• Good knowledge of Excel

• Financial Systems knowledge such as Oracle.

• A self-starter with excellent communication and problem-solving skills

• Experience working cross-functionally in a fast-paced environment

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
 

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