Cabin Cleaning Allocator

JOB TITLE: Allocator

REPORTING TO: Cabin Operations Manager

LOCATION: London Heathrow Airport, TW6 2TA

CONTRACT: Permanent

HOURS: 40 hours a week

SHIFT PATTERN: Business needs - 4 on 2 off or 3 on 3 off, mix of shifts and shift lengths

PAY RATE: Competitive

ROLE OVERVIEW AND PURPOSE

The Allocator role is responsible for ensuring an effective and efficient operation of the Cabin Cleaning department by allocating resources to specific tasks within defined time frames, utilizing Inform to meet client specification to ensure there are no delays and all Aircrafts are cleaned each day.

KEY RESPONSIBILITIES

• Monitor the issuing and receiving of equipment to all staff
• Assign staff to new jobs using Inform and monitor their progress
• Keep the manager informed of potential delays or problems
• Ensure strong information and communication is shared with all airlines
• Receive and respond to telephone enquiries from staff and customers in professional manner.
• Liaise with all airline staff and handling agents.
• Provide detailed reports on accidents and incidents
• Brief staff on relevant operational matters
• Escalate possible service failures, ideally before they happen.
• Identify operational challenges” and produce a plan to respond.
• Ensure a fair and consistent approach to staff when allocating work.
• Ensure staff are working appropriately and in a timely manner
• Carry out any reasonable task requested.

REQUIRED SKILLS AND EXPERIENCE

·       Allocation experience in the aviation industry

·       Strong communication and influencing skills

·       Management or supervision experience

·       Cabin cleaning experience

·       Strong IT and programme operational skills

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.