Cafe Bar Assistant (Zero Hour)

OVERVIEW

A brilliant
opportunity to join Uber Boat by Thames Clippers (UBTC) at a
time of significant growth.

UBTC was founded in
1999, initially operating a one boat service from South East to Central London.
Today UBTC has a fleet of 23 vessels, serves 24 piers and carries over 5
million passengers, providing a unique transport offering to London’s commuters
and visitors, connecting them to their homes, places of work and river -side
attractions, in an environment that is unmatched by any other form of London
transport. UBTC operates the only commuter service on the Thames and occupies a
distinct market position for tourist and visitor experiences by linking the
majority of riverside attractions. The business is now excited to be adding an
Exclusive Café Bar at Embankment Pier in an ideal location for servicing
commuters, local offices & theatres.

DUTIES AND RESPONSIBILITIES

• The
  production and delivery of drinks / food in line with brand standards &
  recipes and in compliance with relevant food safety and alcohol licensing laws.
  
• To
  understand and follow the procedures to ensure that all transactions are
  recorded accurately and to make all reasonable efforts to ensure that stock is
  not lost or stolen.
  
• To
  provide a ‘world class’ standard of customer service at all times, being
  proactive in offering customer information
  
• To prepare
  serve food and beverages to customers following the presentation guidelines set
  out in line with our brand standards and answer questions about products.
  
• Clearing
  tables & cleaning food surface areas regularly to maintain a high level of
  cleanliness & hygiene
  
• Operating
  the dishwasher in order to ensure there is an ample supply of glassware,
  crockery & service utensils
  
• To
  follow food hygiene / safety procedures in line with health and safety
  requirements e.g temperature
  
• To
  ensure sales of alcohol are completed responsibly and in line with licencing
  requirements e.g Challenge 25.
  
• To
  greet all customers with a friendly welcome and explore their requirements for
  food and drink.
  
• To
  process all sales through the EPOS system and ensure payment is taken and
  recorded in full.
  
• To
  maximise the profitability of your sales by offering suitable ‘add -ons’ which
  could enhance the customer’s enjoyment of their purchase. For example, a pastry
  with a coffee.
  
• To minimise
  losses by taking all reasonable steps to ensure stock is not lost, stolen or
  damaged.
  
• Working
  alongside the rest of the facilities team to ensure that the daily, weekly
  & monthly cleaning programme is followed and kept to a high standard of
  cleanliness at all times during service
  
• To monitor
  & replenish stock as required and ensure appropriate displays of food,
  beverages & merchandise.
  
• Report
  to line manager any feedback, complaints, suggestions, stock requirements,
  breakages, faults or hazards identified during the course of work
  
• To take part in monthly
  drills to ensure emergency preparedness, and maintain an accurate log of these
  sessions.
  

Requirements

BAU
REQUIREMENTS

• Act as a role model and champion of our company values,
  assisting the operation to integrate them into local processes
  
• Assist in developing and maintaining effective teamwork
  across our diverse business
  
• Ensure that all relevant information is communicated
  speedily and accurately in a way that ensures that the information is received
  and easily understood
  
• Undergo
  specialist courses to enhance individual experience for working at private or
  corporate events
  
• Undertake any other relevant duties or reasonable
  requests as requested by a member of the senior management team
  
• The ability
  to work flexible hours and shifts which may include early mornings, late
  nights, weekends and bank holidays
  
• Contributing
  to a positive work environment
  
• Being
  punctual and maintaining regular and consistent attendance
  

KEY SKILLS:

Essential

• Previous,
  relevant working experience within a Customer / Food Service environment
  
• Have
  a genuine desire and ability to work with the public in a front line, customer
  focused environment
  
• Be
  committed to working to high standards and providing the highest level of
  visitor care
  
• A
  team player with a flexible, positive and committed attitude to work
  
• Ability
  to multi task in a very busy environment remaining organised and patient even
  when working under pressure
  

Desirable

• Food
  hygiene certificate – Level 2
  
• Knowledge
  of the Thames and surrounding areas / attractions