Cafe Manager / Lead Baker

• Lead the day-to-day operation of the café, always ensuring a welcoming atmosphere and excellent customer service.
  


• Manage, motivate and develop a small, friendly team, creating a positive and supportive working environment.
  


• Build strong relationships with local customers, visitors and community groups, helping to maintain the café's excellent reputation.
  


• Lead the production of high-quality baked goods, cakes and savoury items.
  


• Innovate and develop new bakery products, seasonal specials and menu ideas to drive sales and customer satisfaction.
  


• Monitor sales, costs and performance, identifying opportunities for growth and improvement.
  


• Manage stock ordering, supplier relationships and stock control to minimise waste and maximise profitability.
  


• Maintain consistently high standards of food quality, presentation and cleanliness, including maintaining our 5-star food hygiene rating.
  


• Take a lead role in developing the café's social media presence and local marketing activity, creating engaging content and campaigns that strengthens reputation, grow customer numbers and promote new products and events.
  


• Monitor customer feedback and address any issues promptly to ensure excellent service delivery.
  


• Work closely with the board of volunteer directors to deliver the long-term vision for the business.
  

Requirements

• A genuine passion for great food, excellent coffee and high standards.
  


• Strong baking and food preparation skills, including developing menus.
  


• Experience supervising or leading a team in a café, bakery or similar setting, with a hands-on approach and the ability to lead by example.
  


• Excellent people skills, building positive relationships with your team and your customers.
  


• Good knowledge of food hygiene and health and safety requirements.
  


• Strong organisational skills, a proactive attitude and the ability to remain calm under pressure.
  


• Confidence in taking ownership, implementing procedures and driving continuous improvement.
  

Benefits

• Permanent contract with a salary of £34,000–£38,500 dependent on skills, experience and qualifications.
  


• Performance related bonus.
  


• 28 days annual leave per annum, pro rata for part-time employees.
  


• Full-time hours are preferred, although part-time, job-share and flexible working arrangements will be considered for the right candidate
  


• The role will include weekend, bank holiday and peak seasonal working, with flexibility agreed in advance.