Call Centre/ Admin Assistant

Call Centre/Admin Assistant - Temporary may lead to permanent

We are looking for a unique individual to join our growing team. Multi-tasking is a must as we are a small group but essentially you need customer service experience and be a good all-rounder. This applicant must be methodical with an excellent track record. References will be required
Duties:-
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Assisting the Operations and Implementations Manager
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Customer & Client Servicing via Telephone & Email
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Manage Incidents raised by or having an impact on customers or cardholders ensuring effective communication to all parties and that each of these incidents results in a satisfactory and timely resolution.
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Maintain solid customer relationships by handling their questions and concerns with speed, accuracy and professionalism. Resolves product or service problems by clarifying the customer’s complaint; determining the cause and selecting/ finding the best solution to the problem.
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Develop and maintain the effective formal operational processes and procedures in place.

Skills & Qualifications Required:
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Excellent communication skills in English, both written and verbal
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Presentable with an excellent telephone manner
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Ability to build and maintain good relationships with clients and customers.
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Must be customer focused
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Must be Proficient in MS Office Applications such as Word, Excel, PowerPoint, Outlook etc
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Customer service experience essential
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Administrative Skills, Writing Skills, Problem Solving
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Product/ industry knowledge – preferable but not essential
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The ability to multi-task
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Works well in a team as well as independently
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Flexible, adapts to change well, can excel in a variety of roles
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Pays attention to detail