Call Centre Agent

Call Centre Agent

📍 Goldthorpe, S63 | 💷 £28,840 | 🕐 Monday–Friday, 8am–5pm | 📄 Permanent

We’re looking for a confident and customer-focused Call Centre Agent to join a busy team supporting a market-leading business.

You’ll help customers transition from placing orders over the phone to using a new online self-service platform. You’ll provide guidance, troubleshoot issues, process orders and service requests, and ensure customers receive a high level of service throughout.

Key Responsibilities

*

Guide customers through the online platform and provide technical support.

*

Encourage customers to adopt new online services.

*

Process orders and service requests.

*

Schedule and dispatch service calls.

*

Triage customer queries and resolve issues where possible.

*

Keep customers updated and maintain accurate records.

*

Liaise with hauliers, technicians and internal teams.

About You

We’re looking for someone with:

*

Customer service or call centre experience.

*

Excellent communication and problem-solving skills.

*

Confidence dealing with customers and overcoming objections.

*

Strong attention to detail and organisational skills.

*

A positive, customer-first attitude.

*

Good computer skills and the ability to learn new systems.

Full training will be provided, so don't worry if you don't meet every requirement.

Benefits

*

31 days’ holiday including bank holidays

*

Bonus opportunities

*

Career progression and development

*

Enhanced pension

*

Health Cash Plan

*

Life Assurance

*

Employee Assistance Programme

*

Colleague discounts

*

Retail, leisure and gym discounts

*

Paid volunteer leave

*

EarlyPay

*

Refer a Friend bonus

Interested? Apply today and take the next step in your customer service career!

INDFMCG
Only candidates based in UK and eligible to work in UK are allowed