Call Centre Manager

Venesky-Brown’s client, a public sector organisation in Dundee, is currently looking to recruit Team Managers for an initial 6 month contract with potential to extend on a rate of £17.59/hour PAYE. The working hours are 35 hours per week. This role will be a hybrid of working at home and in the office.

Responsibilities:

- Support, motivate and develop your team - creating a strong team environment where everyone plays their part.
- Lead your team by example every day.
- Responsible for quality assurance, performance, attendance management, diversity and fairness at work, assisting your team with any questions or concerns they may have.
- Our People Strategy is really important - you'll support it by carrying out monthly conversations and appraisals with colleagues.
- Encourage your team to be confident in bringing ideas and improvements to the table.
- We need to deal with enquiries sensitively, appropriately and consistently. You're a role model who will demonstrate this every day.
- Manage future changes to policy and processes with your team efficiently.
- Work with colleagues to continuously improve the service we provide to the people of Scotland.

Essential Skills:

- Need to be adaptable, energetic and enthusiastic and able to deliver the best customer service.

If you would like to hear more about this opportunity please get in touch.