Call Centre Team Manager - Utilities

Call Centre Team Leader

We have some fantastic opportunities for experienced Call Centre Team Leaders to join an ever growing company based in South Birmingham.

If you are a looking for a forward thinking company where you can grow and develop your skills, then this is worth applying for.

My client are going through large periods of growth and now require 2 additional Team Managers to join their operation.

Responsibilities of the Team Manager

• Managing a Team of 10-15 advisors
• Providing support and advice to the operation and the call centre
• To perform monthly 1-2-1's to monitor SLA's and KPI's
• Provide side by side coaching and feedback to advisors
• To review company policies and procedures to ensure best action for the customer
• Manage customer journey and complaints, ensuring first time resolution
• Coach advisors through challenging calls, using past experience and knowledge

Personal Requirements of a Call Centre Team Leader

• Team oriented
• Strong people and influencing skills
• Ability to motivate and develop a team
• Passionate about customer service/journey

This is a permanent role and interviews will be taking place over the next few weeks. You must have a minimum of 2 years management experience.

Hours of work between 8am and 8pm Monday to Friday 1 in 4 Saturdays - must be able to show flexibility to support business requirements

Salary upto£30,000 depending on experience. Benefits - Pension 28 days holiday, fantastic working environment