Call Coordinator

Call Coordinator – Part Time (22.5 or 30 hours per week) £24600(FTE)

Hours and days negotiable however Friday all day is essential

We are recruiting on behalf of our key client based in Dewsbury who are looking for a Call Coordinator to join their dedicated team on a permanent basis.

This role is crucial in providing first-class support and guidance to individuals seeking information and assistance. The ideal candidate will be the first point of contact, ensuring that all inquiries are handled with the utmost professionalism and care.

Some of the key duties with the role include:

• Manage a diverse range of calls, emails, and requests, adhering to organisational procedures and maintaining high standards.
• Inform callers about the full range of local services offered, providing low-level advocacy support and guiding them to relevant resources.
• Process referrals into services according to organisational procedures and specified timelines.
• Establish and maintain strong working relationships with various internal and external contacts.
• Engage in team meetings, supervision, and training as required.
• Support projects and services by undertaking short-term or one-off tasks, including research.

Ideally my client is looking for individuals who have handled high volumes of calls preferably within a support organisation. The incoming calls can be quite challenging so if you have had experience of dealing with these types of calls then that is definitely going to support your application.

Also a good strong background in data collection and accurate data processing is essential in this particular position.

Here a just a small sample of skills needed

• Experience in delivering a high standard of customer service as part of a team.
• Ability to prioritise and complete varied and multiple enquiries without continuous supervision.
• Experience working with confidential information in line with data protection requirements (GDPR).
• Proficiency in Microsoft Office 365 and strong IT skills.
• Effective communication skills, with the ability to take accurate details and navigate computer-based information.
• Capability to work calmly under pressure and maintain a helpful and positive attitude in a busy environment.

If successful you will be working for an organisation who genuinely puts something back into the community. They offer a wide range of benefits to their employees including

• Minimum 28 days holiday plus bank holidays (FTE)
• An extra day off for your birthday
• Employee Assistance Programme - offering a free and confidential helpline
• A Mental Health Day - a paid day away from work to focus on your own wellbeing
• Access to an employee benefits platform
• Family and carer friendly policies including flexible working
• Access to a healthcare scheme
• Workplace pension

I look forward to your application!