call handler

Looking to recruit a Customer service advisor to join a leading Property Maintenance Contractor based in Leeds on a temporary contract

Responsibilities:

• Take ownership for responding to inbound communications from tenants (calls and emails)
• Manage a high volume of calls and repair requests
• Diagnose repairs ensuring the right information is captured and validated
• Book in repair work when needed, ensuring the correct operative has been scheduled
• Manage ingoing and outgoing mail/ inbox

Paying £16.68 per hour umbrella. This role is office based 8am - 5pm

Requirements:

• you’ll have previous experience within the repairs and maintenance sector, or a trade-based background
• good working knowledge of Microsoft Office
• strong administration, organisational and communication skills, both written and verbal.
• excellent customer service skills

If you feel this is the role for you please attach your cv below