Call Handler

We are looking for a dedicated Call Handler to become part of our Customer Support team. The successful candidate will be responsible for managing a high volume of inbound calls, ensuring all customer queries are dealt with efficiently and professionally.

Client Details

Our client is a well-established, client service business. They have built a strong reputation for delivering high-quality service to their clients and are recognised across the region for their dedication to their work. The company headquarters are located near Tonbridge.

Description

• Managing high volumes of inbound calls
• Resolving customer queries in a professional manner
• Maintaining accurate and up-to-date customer records
• Working collaboratively with team members to achieve targets
• Escalating complex issues to the relevant department
• Ensuring quality service standards are upheld
• Contributing to team meetings and training sessions
• Adhering to company policies and procedures

Profile

A successful Call Handler should have:

• A positive attitude and excellent communication skills
• Proven ability to handle high volumes of calls
• Strong problem-solving skills and the ability to resolve issues promptly
• Excellent organisational skills and attention to detail
• Ability to work well in a team and contribute to its success
• Experience in a call handler position or a customer service role

Job Offer

• Opportunity for a bonus based on performance
• Generous holiday leave
• A positive and supportive company culture