Call Handler

Choose a career with the UK’s biggest independent drainage specialist

We are looking for an experienced call handler to join our reactive out of hours team. 

Hours: Saturday & Sunday (8am - 5pm) flexibility is required when needed

Location: Eccles, Manchester

Hourly Rate: £12.21 per hour.

Key Responsibilities;

• Working as part of a team you will be handling incoming and outgoing calls for key accounts & call out customers


• Liaising with on call service engineers and the management teams to ensure works are carried out promptly


• Ensuring that all calls are answered and information logged


• Achieve KPI's and provide the vital admin support to enable engineers to keep working 365 days per year 24/7


• Working quickly and calmly whilst providing a high level of customer service focus to our client base

 Shift pattern : Saturday & Sunday 

About you:

• Previous data entry experience


• Previous experience in customer service


• Excellent IT skills (Excel, Word) and the ability to learn new in house IT systems.


• Excellent communication skills 
  
  Benefits:


• Life Assurance;


• Auto enrolment pension scheme;


• Free onsite parking;

About Lanes:

At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.

This position is open to Internal and External candidates.  Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. 

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers. 

Lanes -https://www.lanesgroup.com/#our_group 

Lanes I - https://lanes-infra.com/ 

SUS¯ -https://sus.co.uk/ 

Clearflow -https://www.clearflowltd.com/ 

AQS -https://aqsenvironmentalsolutions.ie/ 

We are an equal opportunities employer and welcome applications from under-represented members of the community. 

Strictly no agencies please 

LAN