Call Handler - Full Training

Customer Care / Call Handler - Full Training

Central Hertford

Starting salary of £17,000 + Benefits + Training

What we offer

• Full training


• Starting salary of £17,000


• Opportunities for promotion


• Friendly team with offices based in the centre of Hertford


• Within easy walking distance of train stations and bus routes


• No cold calling and minimal complaint handling

Who we're looking for

• You will need a proactive nature, a strong work ethic and good literacy skills


• While full training will be provided, some experience in dealing with people is desirable


• A professional telephone manner


• Flexibility to work a variety of planned shift patterns

About the role

• Answering calls in an efficient and friendly manner


• Checking availability in the chosen restaurant


• Accurately booking tables, meeting customer and restaurant requirements


• Proposing solutions where chosen requirements are not available


• Sending email booking confirmations


• There are no outbound sales calls and minimal handling of customer complaints

Working hours

• Our offices are open between 9am and 9pm, 7 days a week


• Full time, working a 40 hour week on a rota basis between these times


• Rotas are published well in advance so you can plan your free time


• You will need to be available to work some mornings, evenings and weekends

About us:

We are an established one of a kind company based in central Hertford. We manage the table bookings for some of the UK's top restaurants. With a team in excess of 60 and 5 years’ experience under our belt, we are a highly regarded provider of outsourced services within the sector of fine dining.

Our friendly team are trained to offer excellent customer service, helping our clients to keep their restaurants full.