Cardiology Waiting List Officer (CDH)

Main area Cardiology Waiting List Officer Grade NHS AfC: Band 3 Contract Permanent Hours

• Full time
• Job share

37.5 hours per week (Weekend working would be expected) Job ref 361-6290842

Site Queen Elizabeth II Hospital Town Welwyn Garden City Salary £22,816 - £24,336 per annum Salary period Yearly Closing 21/06/2024 23:59 Interview date 05/07/2024

Here at East and North Hertfordshire NHS Trust,

Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Job overview

We are recruiting for a Cardiology Waiting List Officer (CDH) who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will provide efficient administrative support in all aspects of the department’s work as directed by the Lead Physiologists. This includes accurate data input of referral letters onto EPR, working in a busy reception area, booking of patients and response to patient enquiries.

Lister Hospital has a busy Cardiology department supporting 13 Consultant Cardiologists. We have a busy ambulatory service, performing over 5000 ambulatory monitors a year with plans for expansion

Our Values are I nclude, R espect and I mprove. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

To manage the patient pathway through the Community Diagnostic Hub process using trust systems and processes.

To work closely with lead physiologists to ensure smooth running of the Community Diagnostic Hub service

Re-assure patients when required, of booking process. Refer patient to medical staff for more complexenquiries. Refer anxious, angry, distressed or aggressive patients to an Admin Supervisor.

To maintain the integrity of EPR data to ensure accuracy of data extracted.

Book outpatient appointments on EPR (CRIS). Provide clinic prep with the vetted referral letter tosupport the patient’s clinic attendance.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role

Person specification

Qualifications / Training

• Educated to minimum GCSE level or equivalent EPR trained

Previous Experience

• Demonstrable administrative experience
• Managing appointments
• Handling telephone enquiries
• NHS experience
• Experience in managing appointments and diaries
• Managing waiting lists
• Managing PTL’s

Skills

• Good communication and presentation skills
• Good verbal/written and interpersonal skills
• Ability to work independently and as part of a team
• Ability to adapt to change
• Good management and prioritization of workload skills
• Ability to work well under pressure
• Sensitivity of approach
• Confidentiality
• Comprehensive understanding of patient needs

Other requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Willingness to learn and progress
• Role model our Trust values every day
• Ability to travel easily between sites.

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [email protected]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

When you apply...

Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.

As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post.

Prince's Trust Support

If you’re aged between 16 and 30 years-old, you can get FREE employability support from The Prince’s Trust. The Prince’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact [email protected] for support.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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