Care & Operations Assistant

Care & Operations Assistant

Location: Camelford

Salary: £13.80-£14.25 per hour

At Hartley home care we are dedicated to empowering individuals to live safely, independently, and with dignity in their own homes. Our community care team delivers person-centred support

We are looking for a Care & Operations Assistant who can combine hands-on community care experience with vital coordination and administrative support for our daily operations.

The Role

This dual-role position splits your time between supporting clients in the community and helping our office/field operations run smoothly. You will be a vital bridge between our care staff, clients' families, and management.

Key Responsibilities

Community Care (approx. 50%):

Provide compassionate, person-centred personal care, washing, dressing, and medication support to clients in their own homes.
Assist with meal preparation, social calls, and companionship to maintain client independence.
Observe and report any changes in a client’s health, well-being, or home environment to senior staff.
Operations & Coordination (approx. 50%):

Act as a first point of contact for incoming telephone and email enquiries from clients, families, and healthcare professionals.
Assist with staff scheduling, roster updates, and visit tracking using our care management system.
Help maintain accurate, up-to-date digital and written care records in compliance with CQC/regulatory standards.
Support onboarding admin, equipment/PPE tracking, and general office duties.
What We Are Looking For

Experience: Previous experience in care, domiciliary support, or a coordination/admin role
Values: A genuinely caring, patient, and reliable nature with a strong commitment to dignity and respect.
Skills: Good IT literacy (basic Office/scheduling tools), clear communication skills, and strong organizational abilities.
Requirements: Full UK driving licence and access to a reliable vehicle (essential for community visits), plus willingness to undergo an enhanced DBS check.
What We Offer

Competitive salary
Holiday pay
Supportive working environment
Ongoing training and development
Pension scheme
To Apply
If you feel you are a suitable candidate and would like to work for Hartley Home Care, please do not hesitate to apply
Only candidates based in UK and eligible to work in UK are allowed