Care Coordinator

Job Scope:

We are seeking a Care Coordinator to join the Leaf Complex Care team, a brand of Catalyst Care Group. As a Care Coordinator, you will play a vital role in delivering tailored support for autistic individuals and those with learning disabilities, helping them live fulfilling lives in their communities.

In this role, the Care Coordinator will manage all inbound inquiries, ensuring they are handled promptly to meet client needs. You will exceed client expectations by delivering high-quality service and building strong relationships with clients, clinicians, and colleagues.

The Care Coordinator is accountable for holding clinicians to the highest standards of care, maintaining clear communication, and ensuring compliance with internal and external support requirements. You will also oversee audits, complete risk assessments, and conduct site visits as needed.

This Care Coordinator position includes on-call duties one weekend per month and one weeknight per week. After the initial discovery phase, hybrid working options will be available, allowing for up to two days of remote work. At Leaf Complex Care, we emphasize person-centred, CQC-regulated care based on Positive Behaviour Support approaches.

Do you have?

• At least NVQ level 2 in Health and Social Care (desirable).
• Experience working in a care environment is required, with a preference for those who have supported individuals with Learning Disabilities, Autism, or ADHD.
• Previous experience dealing with or within a high-volume incoming call and query environment.
• Practice in using relevant business software such as Microsoft Word, Outlook, and Excel.
• Driver’s license

Benefits:

• Employee Assistance Program.
• Retail Discount Scheme.
• Workplace pension scheme.
• My Gym Discounts.
• Cycle to Work scheme.
• Health Cash Plan.
• An additional four wellness days, which will be included in your holiday entitlement.
• An extra day holiday to be taken for birthdays.
• Group Life Insurance.
• Group Critical Illness cover.
• Income Protection cover.

About the company

We, at Leaf Complex Care provide high-quality comprehensive care services through trusted experts, and cost-effective training for health and social care professionals and organisations.

Our Vision: To humanise health and social care providers and be the most clinician-centric organisation, and a great place to work for all. This means that we are people-led and that we put our team, our clinicians, our clients, and the people that need our support at the heart of the decisions we make, and the actions we take. We exist to impact people’s lives for the better.

Join our family and our Great Place to Work!

We are proud to be certified as a Great Place to Work organization and to be recognized for our people-first culture which is inclusive and supportive and enables our people to learn, grow and contribute their best, and to live their purpose and thrive.

For us, a 'cultural fit’ is equally as important as skills, experience and competence, and people are hired, measured, and rewarded on this basis.

No matter the role, at Leaf Complex Care, everyone plays a crucial part in us driving towards our vision, and this is why we intentionally attract A-Players. An A-Player is an Accountability player, which means that they are passionate and energetic, they are ambitious and take ownership, and they have the ability to follow through. A-Players exceed expectations consistently.

At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values—Integrity, Impact, Inclusivity, and Innovation—guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.

As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments.

We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong.

Join us in championing our values and building a workplace where everyone can thrive.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.

The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.