Care Coordinator

Hales Group are thrilled to be partnering with our Hales Homecare division who are seeking a Care Coordinator to join them on a permanent basis. This person will be responsible for maintaining the continuity of care to Service Users and to ensure care calls to Service Users are always assigned.

Care Coordinator duties will include:

• Plan and allocate care workers to service user calls based on business needs and availability
• Support Senior Carers and Field Care Supervisors within the allocated area
• Monitor service users in hospital or respite care and update care workers on any changes
• Manage care worker holiday requests, ensuring correct procedures and documentation
• Handle new service user referrals from social workers and private clients appropriately
• Maintain accurate records of care workers and service users in the electronic system
• Ensure compliance with company policies, procedures, and values
• Cover absences and emergencies by allocating appropriate care workers
• Process timesheet/payroll amendments weekly for accurate payroll
• Undertake care calls when required, even outside office hours
• Assist with recruitment tasks, such as reference checks and safeguarding requirements
• Support staff engagement and retention initiatives within the branch

The successful candidate will demonstrate the following experience:

• Previous experience working in the care sector for a domiciliary care provider and has an understand of good care practice.
• Committed to delivering the highest quality care to service users.
• Strong organisational and time management skills.
• Good level of IT Skills including Microsoft Word, Excel and Outlook.
• Full driving license and own transport due to travel in the role.

LOCATION: Norwich
HOURS: Full-Time
TERM: Permanent
PAY: Competitive salary

Salary and Benefits

• Competitive salary plus performance related bonuses
• Holiday entitlement of up to 31 days per year
• Comprehensive benefits package including health and financial well-being support, discounts on your favourite shops, restaurants, and cinemas, etc
• Pension and Life Insurance
• Car lease scheme
• Cycle to work scheme
• Development opportunities coupled with the security of a job role in an industry that is in demand through recession, economic challenge and pandemic.

If you feel you have the relevant skills and experience to succeed in this position, please apply with your current CV.

Why work through Hales Group? All our consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this, please contact your local
branch.