Care Coordinator

Care Coordinator

Chelmsford Office | Magic Helping Hands
Salary: £27,000 – £29,000 per annum (depending on experience)
Full-time | Office-based

About Us

Magic Helping Hands is a person-centred domiciliary care provider committed to delivering high-quality, compassionate care that allows people to live independently in their own homes. We pride ourselves on professionalism, reliability, and personalised support for both our clients and care staff.

The Role

We are looking for an organised, proactive, and people-focused Care Coordinator to join our Chelmsford office team. This is a key role at the heart of our operations, ensuring that client visits are fully covered, care packages start smoothly, and care workers feel supported.

You will work closely with the Registered Manager / Care Manager to manage referrals, coordinate care delivery, and maintain accurate systems and records.

Key Responsibilities

• Answer and manage all incoming telephone enquiries professionally
• Process new client referrals and support timely onboarding
• Allocate Care Workers permanently to client visits and ensure all visits are fully covered
• Maintain and update the care management system accurately at all times
• Ensure all client and Care Worker documentation (electronic and paper) is up to date
• Maintain office records in line with company policies and CQC expectations
• Work closely with the Registered Manager to launch new care packages efficiently
• Ensure compliance with internal systems, procedures, and safeguarding requirements
• Produce reports and management information as required
• Promote and safeguard the welfare of service users at all times
• Participate in the on-call rota as required

Skills & Experience

Essential

• Previous experience in an administrative or coordination role
• Strong organisational skills with the ability to multitask and work under pressure
• Excellent verbal and written communication skills
• Confident working independently and taking initiative
• High level of confidentiality and professionalism
• Good IT skills, including Microsoft Word, Excel, and PowerPoint

Desirable

• Experience in domiciliary care, healthcare, or social care
• Strong leadership skills with the ability to motivate and support others
• Analytical mindset with attention to detail
• Understanding of compliance, safeguarding, and care sector procedures

What We Offer

• Competitive salary £27,000 – £29,000 (DOE)
• 28 days annual leave including bank holidays
• Workplace pension scheme
• Supportive and friendly working environment
• Opportunity to make a real difference in peoples lives
• Career development within a growing care organisation