Care Coordinator - Domiciliary Care

?? Location: Newcastle
?? Salary: £30,000+ per annum + bonus
?? Hours: Monday to Friday, 08:00 - 16:30 (45-minute lunch)
?? Start Date: Immediate (following notice period)

Are you a driven, organised, and compassionate individual with a passion for high-quality care? A well-established and reputable home care provider in the Newcastle area is seeking an experienced Care Coordinator to join its growing team and play a pivotal role in delivering outstanding care services.

This is an exciting opportunity to join a fast-paced, supportive, and values-led business dedicated to enabling clients to live independently in the comfort of their own homes.

? What You’ll Be Doing

• Lead the weekly rostering of care staff (approx. 75 Carers delivering 2000+ hours per week), ensuring adequate travel time and efficient route planning.
• Maintain high compliance standards and support the service in achieving at least a "Good" CQC rating - with an "Outstanding" rating as the goal.
• Supervise and support a team of 3 Senior Carers, managing supervisions, observations, and appraisals.
• Prepare person-centred Care Plans for new clients and regularly review existing ones.
• Communicate promptly with clients, carers, families, and relevant professionals regarding service changes or enquiries.
• Oversee training and development needs, support recruitment processes, and uphold the highest standards of care delivery.
• Share in the out-of-hours on-call responsibility.

? What We're Looking For

• NVQ Level 2/3 in Health & Social Care (or equivalent).
• Minimum 2 years’ experience in a care coordination or similar role within domiciliary care.
• Deep understanding of CQC standards and a strong compliance mindset.
• Excellent people management skills with the ability to inspire and support a team.
• Confident communicator with good IT and system management skills.
• Experience with care management or scheduling systems is highly advantageous.
• Flexible, organised, and resilient under pressure.

? Why Join Us?

• Be part of a dynamic and caring team in a growing business.
• Play a key role in shaping service excellence and improving lives.
• Competitive salary and performance-based bonus.
• Ongoing training, development, and career progression opportunities.