Care Co-ordinator- Full Time ( with experience in Domiciliary care)

Why Home Instead?

Global expertise, local services-  Home Instead is a global franchise which means our offices benefit from the knowledge and best practices that have been proven to be successful worldwide. All our home care expertise is passed on to offices that operate in local communities across the UK. These offices run their business within the local community and so that’s how they can provide you with personalized services. They own their business, so they care about your satisfaction and your individual needs. We are highly rated care provider with over 260 offices throughout the UK .

Home Instead continues to set the highest standards in everything we do. Our commitment to providing the best possible senior care services has led to our offices and staff achieving national recognition in the UK. Home Instead is proud to have won a number of awards marking us out as an outstanding home care services provider and a fantastic place to work.

Some of our cherished awards. - Gloucester office is a winner of WorkBuzz's 2025 5-Star Employer Award

Home Instead continues to set the highest standards in everything we do in the UK. Our commitment to providing the best possible senior care services has led to our offices and staff achieving national recognition and by having the highest number of CQC “Outstanding” ratings of any home care provider.  

Home Instead Senior Care is the world’s leading provider of non-medical care and companionship services for older people at their own homes with minimum home visits of one hour, award-winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our CAREGivers to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide relationship-based personalised support.

The Role: 

- We are looking for a detail-oriented Care coordinator with the ability to assist with the day-to-day responsibilities of the management of the Care packages and someone with the potential to grow with the organisation, 

• Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
• Provide line management to the Client Experience team, building and maintaining a positive team ethos.
• Undertake consultation to new clients, complete assessments and complete all new client’s paperwork as required.
• Create and maintain visit schedules as per client needs
• Create, update and audit client care plans and assist with digital care planning.
• Identifying training needs/follow ups in respect of auditing activity.
• Maintain accurate client and Care Professional records on care management systems
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client reviews and action accordingly.
• Maintain regular contact with clients and their Care Professionals.
• Any other duties as directed by your line manager.
• Participate in on-call duties as required.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business
• Have a mindset of cost saving in all actions
• Be flexible to meet the demands of the business including participating in an on-call rota. Which means it may require you to support team members out in the field in emergency situations including undertaking Care visits as and when required.
• Networking in the local community and supporting marketing activities.

·       Related experience in a Domiciliary Care as Assistant Care manager, Scheduler, or Care Co-ordinator   is a must have

-       Good understanding of all Microsoft Office programs (i.e. Word, Excel, Outlook etc.)

·        Minimum 5 GCSE’s including Maths and English

·        Good clear telephone manner

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

This job would require some local travel so access to a dependable means of transport is required.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure, RTW checks and references.



Pay based on experience and skills. Subject to a six month probation period.