Care Delivery Practitioner

An exciting opportunity has arisen for a Care Delivery Practitioner to join the Reed Manchester office within our Community Care business. We are seeking a person who has a passion for making a difference, and looking for a successful career which offers recognition and reward.

For over 60 years, Reed has been proud and privileged to provide person-centred direct care and support services to vulnerable adults, children, young people, and families in the community.

The key purpose of the Care Delivery Practitioner role is to support a growing Community Care team managing the candidate pool including the rota/shift process. Ensuring that the personal care, independence, and choices of the Service User are maintained, according to the needs and capabilities of the individual, as recorded in the care and support plans. This role also encompasses the support of service delivery requirements to maintain the highest standard of care and quality of service.

What you'll be doing:

• Overall responsibility for the effective management of candidates' working patterns via rota/shift roster system, ensuring cover for any sickness, annual leave, training.
• Communicate / action any shortfalls and high-risk areas regarding the care provision.
• Provide support across care packages by managing the care rota, ensuring shifts are covered and communicated to care workers and families.
• Provide support across care packages by regularly reviewing the support documents needs of service users with their care workers and support teams.
• Assist the Candidate Care Consultant in identifying, resourcing, vetting, and interviewing appropriate care workers as required.
• Assist with branch "On-Call" duties at weekends, weekday nights and bank holidays.
• Support care packages by assisting with maintaining regular contact with candidates, service users and their families.
• Working collaboratively with colleagues to ensure overall team success.
• Help to build and support strong relationships with internal and external stakeholders.
• Mentor new Care Workers, offering support, advice, and encouragement.
• Assist with Care Worker Supervision, spot checks. Peer meetings and care worker assessments as required.

Required Skills & Qualifications:

• Proven experience within care profession or similar
• NVQ/ SVQ 2/ 3 in care (or equivalent) or recognised social / health care qualification or willingness to achieve this
• Proven experience/qualification/training on managing large staff rotas/shift rosters
• Clear understanding of responsibilities & risks surrounding confidentiality & safeguarding,
• Promote positive company culture
• Possess strong organisational skills
• Experience/qualification/training in using IT systems and databases (Excel, Word etc.)
• Self-motivated to develop themselves and promote the business

What you can expect:

• Competitive salary with extensive rewards & benefits.
• Access to industry-leading training and career development opportunities.
• 25 days holiday plus Bank Holidays and option to purchase additional holiday too.
• Personal development funding and discount with Reed Courses.
• Access to Reed Reward Hub with access to wellbeing resources, gym discounts, savings with online shopping and cashback.
• Health cash plan giving you cashback on everyday healthcare expenses.

Make a difference every day with our Community Care team, a CQC-registered provider supporting adults, children, and young people within our local community.

To apply for this position, please submit your application. If successful, our Talent Acquisition team will be in touch to arrange an initial telephone interview, followed by a video interview or face-to-face meeting.

Feel what it's like to truly belong…

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.