Care Quality Officer

Hales Group are thrilled to be partnering with our Hales Homecare division who are seeking a Care Quality Officer to join them on a permanent basis. This person will be responsible for working closely with Branch Management to ensure that care and support is delivered to an exceptional high standard, across the locality of where the branch operates from.

The Quality Assurance Officer is a pivotal role within the local branch and the organisation. You will work closely with the Registered Manager and the Group Quality & Compliance Manager in auditing the branch against the fundamental standards as set by the Health & Social Care Act 2014, along with supporting the office and care teams in achieving the requirements as set by the regulatory frameworks and that of Hales Group’s own policies.

Care Quality Coordinator duties will include:

• Assist the Quality & Compliance Manager in implementing the Quality Assurance Framework through audit activities.
• Support quality assurance processes across Hales Group and conduct planned and responsive spot checks on staff.
• Address poor working practices through mentoring and support.
• Lead investigations into formal complaints in line with company policy, ensuring impartiality.
• Provide guidance to office and community-based staff on quality, compliance, and outcomes.
• Analyse audit data and produce reports on findings.
• Liaise with Local Authorities and CCG contract monitoring teams.
• Ensure compliance with Health & Safety policies and operational procedures.
• Conduct audits using approved tools, including monitoring daily records and medication compliance.
• Maintain confidentiality and accurate records in accordance with company policy and data protection regulations.
• Identify and address ongoing practice issues through formal procedures when required.
• Attend mandatory training and professional development sessions.

To be considered for this role you must:

• Previous experience working within a care setting.
• Has worked with the Health & Social Care Act 2014, the Fundamental Standards and KLOE’s.
• Able to work unsupervised using own initiative and as part of a team.
• Ability to maintain composure in a challenging situation
• Must hold a driving license as role will require travelling.

LOCATION: Norwich
HOURS: Full-Time
TERM: Permanent
PAY: Competitive salary

Salary and Benefits

• Competitive salary plus performance related bonuses
• Holiday entitlement of up to 31 days per year
• Comprehensive benefits package including health and financial well-being support, discounts on your favourite shops, restaurants, and cinemas, etc
• Pension and Life Insurance
• Car lease scheme
• Cycle to work scheme
• Development opportunities coupled with the security of a job role in an industry that is in demand through recession, economic challenge and pandemic.

If you feel you have the relevant skills and experience to succeed in this position, please apply with your current CV.

Why work through Hales Group? All our consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this, please contact your local
branch.