career opportunities: Customer Service Advisor

Job Title: Customer Service Advisor - Business Banking Account Opening Specialist

Function: Business Banking & Mortgage Operations

Contract Type: 12 Month Fixed Term Contract

Salary: £26,923 (£24,700 base, plus cash allowance of £2,223) and excellent benefits

Location: Edinburgh – Hybrid working 

Closing Date: 23 June 26

At TSB we're clear about what matters. Delivering for our customers, keeping things simple and building operational excellence. We're always looking for better. And there's never been a more exciting time to join our team.

We’re looking for someone who is passionate about providing a brilliant customer experience and helping local businesses to thrive. To support our goal of bringing money confidence, for everyone, every day, we are looking for Account Opening Specialists to join our Business Banking Team in Edinburgh

How you’ll make a difference

Business Banking Customer Service Adviser is responsible for providing day to day services such as onboarding new to bank business customers, supporting customers via telephone lines, working administration tasks such as mailboxes and hybrid mailing and may include Know Your Business support. All we ask for is a talent for talking to people and a desire to explore and support local businesses to flourish.

You will be part of a team providing excellent service to customers through the onboarding stages of their application, or supporting relationship management customers in their day to day transactions. In return, we will develop you in the role, which means you will easily be able to see your career path in TSB.

What you’ll bring

•    Be capable of learning and applying technical knowledge of policies and processes, to provide the right customer focused outcomes.

•    Proactively contribute with suggestions to reduce risks within the team and Business Banking by Saying it Straight

•    Make our collective strength count by carrying out ad-hoc investigations, projects and reviews and complex admin tasks

•    Live and breathe our TSB purpose and behaviours in everything you do

•    Work in a collaborative way with other Teams across TSB to provide the best outcome to customers

•    Be passionate about delivering TSB purpose through great service and responsible decision making to do what matters for the customer every time

•    Look for better in everything we do to help make TSB a great place to bank for customers

•    Use your knowledge to talk to customers about the range of products and services TSB can provide to help business customers achieve money confidence.

What we offer in return
We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)


• Variable Pay Award (5%/£1,235 on target) based on company performance.


• Fantastic company pension – TSB contributing up to 13%


• 25 days holidays (plus bank holidays)


• Private Healthcare

Selection process - A 45-minute competency-based interview over Teams with the Hiring Manager + 1. Here are some of the questions you’ll be asked.

• What are you passionate about?


• Describe a time when you gained the trust of a customer or colleague?


• Describe a time when you had to adapt to a large change at work.


• What does diversity, equality and inclusion mean to you?

If this sounds right up your street, come and join our team. We make things happen!      #LI-GN1