Cargo Office Team Leader

Right Now Group are recruiting for a Cargo Office Team Leader to join one of the leading cargo ground handlers based at Heathrow Airport.
This is a fantastic opportunity for an experienced Cargo Agent or current Team Leader looking to take the next step in their career within a fast-paced and professional environment.

• Supervise, mentor, and lead a team of cargo agents, ensuring productivity, motivation, and professional development

• Oversee import and export operations using designated systems, ensuring accuracy and adherence to airline, customs, and CAA regulations

• Coordinate with internal departments and external agencies including GSAs, Airlines, and Freight Agents

• Ensure all cargo handling activities are compliant with Health & Safety and Security procedures

• Monitor and improve operational processes, identifying areas for efficiency and leading corrective actions

• Act as a communication bridge between Operational Clerks and Management, relaying relevant operational updates

• Maintain a clean, safe, and efficient working environment, leading by example

• Support the implementation of new practices and participate in ongoing training initiatives

• Handle customer inquiries professionally, resolving issues promptly to maintain excellent service standards

• Strong working knowledge of airline, import/export, and cargo operational requirements

• Hands-on experience using ABS or similar cargo handling systems

• Knowledge of dangerous goods regulations (certified or willing to undergo training)

• Ability to work independently and make sound decisions under pressure

• Excellent communication and problem-solving skills

• Positive attitude with adaptability in a dynamic, fast-paced environment

• Strong understanding of Security and Health & Safety procedures

• Proven ability to coach, train, and motivate team members

• Salary: £34,000 - £35,500 per annum

• Shift: 4 on 4 off (2 days, 2 nights)

• Hours: 07:00 - 19:00 & 19:00 - 07:00

• Additional Information: Holiday cover may be required

This position is ideal for someone currently working as a Cargo Agent who is ready to take the next step, or an existing Team Leader seeking a fresh challenge.

SUITABLE CANDIDATES WILL BE CONTACTED WITHIN 24 HOURS OF APPLYING BY ONE OF OUR DEDICATED CONSULTANTS.