Caribbean Luxury Travel Specialist

Role: Luxury Travel Reservations Consultant
Reports to: Reservations Manager
Location: Hybrid (Flexible Office/Home Attendance)
Working Hours: 9:00am - 6:00pm (UK time), Monday to Friday, with weekend working on a rota basis.

A highly regarded luxury travel company, specializing in bespoke itineraries to high-end destinations such as the Indian Ocean and Caribbean, is currently seeking an experienced Luxury Travel Reservations Consultant to join their expanding team. This is an exciting opportunity for an individual with a proven background in selling luxury destinations, particularly the Indian Ocean and Caribbean regions.

Key Responsibilities:

• Respond to client inquiries promptly via phone and email, providing information about availability, rates, and booking policies.
• Offer expert recommendations and guidance to clients throughout the reservation process to ensure they make informed decisions.
• Input reservation details into the booking system with precision, ensuring accuracy and completeness of all required information.
• Identify upselling opportunities by offering additional services like room upgrades, packages, and amenities to enhance the guest experience and boost revenue.
• Accommodate guest preferences, special requests, and requirements, such as room selections, dietary restrictions, and special occasions, ensuring all are met with attention to detail.
• Provide in-depth information about properties, local attractions, and facilities, assisting guests in planning their stay to ensure maximum satisfaction.
• Assist clients with modifying or canceling reservations, following company policies and procedures for adjustments.
• Resolve any reservation-related guest concerns or complaints efficiently, aiming for swift and professional resolutions.
• Maintain accurate and detailed records of reservations, inquiries, and guest interactions, ensuring all information is confidential and up-to-date.
• Collaborate closely with sales, operations, and other departments to ensure smooth coordination and excellent service delivery.
• Upsell relevant services, such as tours, travel insurance, or upgraded accommodations, to increase booking revenue and enhance guest experiences.
• Support generating new leads and follow up with key accounts to drive booking numbers and overall revenue growth.

• Proven experience in luxury travel reservations, with a strong focus on high-end destinations (experience in the Caribbean or Indian Ocean regions is highly advantageous).
• Demonstrated ability to build strong client relationships, providing personalized and exceptional service.
• A proactive sales mindset, with a focus on upselling and revenue generation through superior product knowledge and customer care.
• Excellent organizational skills, with a keen eye for detail and the ability to manage multiple tasks efficiently.
• A team player who thrives in a supportive and collaborative work environment.
• Outstanding communication skills, both written and verbal, with the ability to tailor information for different client needs.

• Competitive base salary with uncapped commission (no sales threshold).
• Generous holiday allowance and commission scheme.
• Flexible working hours and hybrid working options.
• Company events and team-building activities.
• Career progression opportunities within a growing luxury travel company.