Case Administrator

CASE ADMINISTRATOR  

Location: HMP Fosse Way, Leicestershire LE18 4TN
Salary: £26,202.75 per annum plus Serco Benefits
Schedule: 40 hours per week Monday - Friday 

Ready to impact a better future?

As a Case Administrator in our HMP Fosse Way team, you will process offender records in line with legal frameworks and prison procedures, ensuring accurate documentation, strict confidentiality, and effective communication with partner agencies including Police, Probation and the Courts. Working in a fast-paced OMU environment, you will demonstrate strong IT skills, adaptability, and a collaborative approach while maintaining the highest standards of security and professionalism.

What you’ll do as a Case Administrator

• To provide clerical and administrative support for all areas of the department. You will be responsible to effectively communicate internal partners and external agencies.


• To always ensure that all records are completed to high standard of accuracy on the relevant systems, both manual and electronic files.


• To work as part of the team in an efficient and professional manner, contributing to all areas and supporting where business need directs.


• To work closely with Prison Offender Managers to assist with the administration for all transfers, new receptions into custody and discharges.


• To develop your knowledge and skills of the job role both in situ and through training, understand all relevant procedures and provide help and support in all areas of the function.


• An essential element of the role is to carry out sentence calculations in line with the PSI guidelines, on completion of training you will be required to maintain your competency.


• Produce reports as requested and maintain accurate records of all actions taken.


• Ensure you are aware of and work within the legislation of the Health and Safety at Work Act, with particular attention to the safe systems of work applicable to your area.


• Initiate and collate reports for forwarding to relevant internal departments and external agencies within specific time scale.


• Daily filing and archiving of records, including the control and security of prisoner files.


• Be flexible in your approach – you will be required to support all OM areas and be responsive to business need.


• To ensure files are prioritised correctly when received and processed in accordance with the prison service instructions


• To ensure functional mailboxes are monitored throughout the day


• Create a diary entry for those in the establishment on the court list and ensure their records are forwarded to the reception department


• To book video links for courts as required


• Identify at the earliest opportunity those offenders that are eligible for HDC and process in accordance with the required timeframes


• To record and maintain all figures associated with HDC The core of this role is sentence calculation based with associated periphery tasks.

Does this sound like you?

• Excellent administration skills / experience of working in busy office environment Excellent communication skills both written and oral


• High level skills with Microsoft Word and Excel ü GCSE passes in English and Mathematics, or equivalent


• Sentence Calculation Licence to Operate (After training and to remain competent)

Desirable:

• An understanding of Offender Management Unit work


• Previous experience of working with Offenders


• Previous sentence calculation experience

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing 

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. 

What we offer

• Pension: Up to 6% contributory pension scheme


• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression


• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service


• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.  At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact [email protected]. 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on [email protected] to discuss.