Case Administrator

Case Administrator - Special Benefits 

Bristol

Band 7 

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. 

As a Case Administrator, you will be responsible for the back-office support and administrative services to healthcare and other administration employees within the designated Centre location or region. 

Key accountabilities

• Acting as the primary clerical support resource for internal and external customers. 


• Managing telephone and e-mail queries from third parties. 


• Maintaining customers files in line with data protection requirements. 


• Accurate dispatching of information as required via external courier. 


• Accurate data entry onto the CRM. 


• Working within established processes and key performance indicators. 


• Liaison with other teams and medical colleagues. 


• Data collation. 


• General office administration duties, including documenting invoices, updating spreadsheets and filing. 


• Other ad hoc duties as required. 


• IT literacy: Able to confidently use MS Word, Excel, and Outlook to a basic standard e.g., must be able to create letters from scratch, use spread sheets to capture, update and store data in a clear and logical manner from scratch. 


• Able to read and send emails / attachments etc. 


• Fluent English language skills spoken and written in a clear, caring, courteous and professional manner. 


• Attention to detail in relation to office administration duties essential for the job. 


• Keen organisational skills with respect to logical filing and record keeping.  


• Able to deliver work to set targets and be self-motivated, effectively structuring daily activities ensuring effective outcome. 


• Willingness to travel as required by the business and undertake other duties and working patterns as required. 

What we offer

• Up to 6% contributory pension scheme


• Life insurance


• 25 days annual leave plus bank holidays. Options for annual leave purchase.


• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.


• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.


• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.


• Interesting and enjoyable work.


• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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