Case Progression Team Leader

To provide first line leadership, support and coordination to Case Progression and Evidential Text colleagues within the Case Management Unit. The successful candidate will also contribute to the overarching objective of improving file quality.

Key Responsibilities:

1. First line leadership and staff management – providing day-to-day supervision and support, including briefings, one-to-ones, team meetings, wellbeing, development, performance and conduct matters.

2. Workload, resource and rota management – assessing, prioritising, allocating and monitoring workloads, alongside annual leave and rota planning to maintain service delivery.

3. Case-file quality and compliance – monitoring file deficiencies and trends, reporting issues to the CMU Manager, ensuring documentation meets the National File Standard and supporting the overall improvement of file quality.

4. Coordinating key outputs including typed witness statements, interview summaries, 999 transcripts, other audio transcription and postal charge requisitions.

5. Advice, governance and procedural assurance – providing guidance to staff, officers and partner agencies on systems, processes and procedures

Click here to view the full details of the role including the Essential, Desirable and any educational requirements for the role.

Important Information

Salary: £32,613 - £37,020

Location: Lloyd House

Closing Date: 06/10/2026

Proposed Interview Dates: W.C 19/10/2026

Selection Process

• Online Application and Sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role.
• Assessment and/or Interview - Candidates who successfully pass the application stage will be invited to attend an interview and/or assessment. This will provide you with the opportunity to demonstrate your suitability for the role.
• Pre-Employment Checks - If you are selected as the preferred candidate, you will be required to successfully complete relevant pre-employment checks before receiving a formal offer. For internal candidates, some checks may not be required. Checks may include:

1. Vetting Checks - You must successfully complete the required level of Recruitment/Management vetting (Delete as appropriate) and Counter Terrorism / Security (Delete as appropriate) clearance before starting the role. This may include providing information relating to your background and financial history as part of the vetting process. Click here for more information.
2. Medical Checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.
3. Reference Checks - You will need to provide details covering at least five years of employment, education or other relevant activity history.

We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.