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Sharps Pixley, a well-established physical precious metals and bullion brokerage based in London’s West End, is seeking an experienced and detail-focused Cashier to join their Customer Services team. The role combines front-office cashiering, online order processing, and secure fulfilment and distribution, operating within a highly controlled, high-value environment. The successful candidate will demonstrate strong transactional accuracy, sound compliance awareness, and prior exposure to dealing with high-net-worth clients. Key responsibilities include:
- Perform cashier and counter duties, processing high-value cash, card, and bank transfer transactions with accuracy and efficiency
- Execute buy and sell transactions for physical precious metals and bullion, applying live pricing and internal procedures
- Process online bullion orders, ensuring accurate pricing, payment confirmation, and order validation
- Coordinate order fulfilment and distribution, including: Preparing metals for client collection or secure delivery; liaising with internal operations, vaulting, and approved logistics partners; ensuring all packaging, documentation, and dispatch procedures meet security standards
- Verify, count, and reconcile cash and physical metal holdings on a daily basis
- Issue transaction confirmations, invoices, and supporting documentation
- Perform customer due diligence (CDD) in line with the Money Laundering Regulations 2017, escalating cases requiring enhanced due diligence (EDD) in accordance with internal procedures
- Maintain strict adherence to security protocols for handling physical metals and high-value assets
- Support daily reconciliations, audit trails, and internal reporting requirements
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