CASS and Proposition Manager

Job Title: CASS and Proposition Manager

Contract Type: Permanent

Location: Alderley Park, Edinburgh, London

Working style: Hybrid 50% home/office based

Closing date: 2nd March 2026

Are you passionate about delivering great customer outcomes? Do you have experience in propositions, change delivery, or product analysis? Join our Long Standing Customer (LSC) team and help shape the future of our closed-book products, ensuring we continue to meet regulatory expectations and deliver fair outcomes for every customer.

As a Senior Proposition Analyst, you will play a key part in ensuring our c.500 closed-book Life, Savings and Pensions products continue to deliver good outcomes. You’ll analyse customer issues, propose solutions, support change activity and work closely with internal teams and third-party partners to shape propositions that are compliant, clear, and customer centric.

About the role

• Support the management and oversight of LSC propositions through the management of propositions in line with Consumer Duty.


• Ensure compliance with CASS regulation, through BAU process, oversight and monitoring, throughout LSC and its outsourced providers.

• Manage oversight activities including the daily oversight of internal and external client money reconciliation.


• Manage and review of the monthly CMAR regulatory filing, obtaining SMF PRZ sign off.


• Document the firm’s regulatory footprint, through policy / procedure, CASS resolution pack and risk control framework.


• Root cause analysis associated with potential and actual incidents to drive change.


• Manage audit deliverables within agreed timescales.

• Understands the key responsibilities of key LSC 3rd parties and interdependencies with Royal London


• Contributing subject-matter expertise to support the delivery of LSC local change, wider group projects, working groups and rectification activity.

About you

• Relevant experience in a CASS or equivalent role.


• Strong customer focus and a passion for achieving good outcomes, working with stakeholders to agree priorities and align resources.


• Good understanding of Life and Savings regulatory and legislative frameworks.


• Ability to influence within peer group and management levels.


• Ability to work independently without direct supervision.


• Can inspire others to adapt to change demonstrating a positive attitude to change.


• Excellent internal and external network and experience of working with third parties.


• Drive, motivation, determination to succeed.


• Proven problem-solving skills.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.