Catering Supervisor Full Time

About the job
We are looking for enthusiastic and dedicated Catering Supervisor

ready to work in one of the best zoological gardens in Europe - Edinburgh Zoo. Summer is just around the corner therefore we are on the hunt for the person with excellentcustomer service and leadership skills to be in charge of our catering team. If you think it's You, apply today!

Overall Purpose of the role is to supervise the performance of our catering team members. To ensure all tasks associated with food production, front and back of house services and any general support required with due regard to all Health & Safety and Food Safety regulations are carried out. Where necessary ensure frontline teams perform all general duties to support the efficient and smooth running of our catering venue in line with contractual requirements.

Key responsibilities

To be polite, professional and friendly at all times with customers, clients and colleagues
To ensure the highest level of customer care is adhered to at all times
To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
Understand and deliver all contractual terms
Support your line manager in the effective liaison with the client to ensure the continual development of the partnership
Communicate regularly with client (as agreed)
Action plans are completed following client satisfaction surveys
Promote the unit and act as a Compass Advocate at all time
To actively gain customer feedback, passing information gained onto your line manager.
To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
To report health and safety issues to your line manager, including all accidents and near misses
To promote good safety habits and methods of work
To assist in the preparation of hospitality as required
To always look out for opportunities to develop our service
As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency

Ideal candidate

Is passionate about delivering a world class service to our clients and customers
Able to work as a team but also willing to act on their own initiative
Acts with honesty and integrity
Organized and dedicated

Essential

Previous experience supervising frontline teams within a similar environment
Good communication skills in order to be able to liaise with a wide range of team members and customers within your work environment
Able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, H&S
Customer service focused
Team player and can-do attitude
Takes pride in personal appearance and hygiene
Self motivated and able to use own initiative
Ability to work under pressure whilst maintaining a positive attitude

Desirable

Experience of working in a busy environment especially during service times
Barista experience
Experience of working in environments involving high levels of customer care (Hospitality/Retail)
NVQ Level 2 or equivalent in relevant area

What we'll give You:

£12.48 per hour
Permanent casual contract
Full time 40 hours a week (5 out of 7 days)
Wages paid weekly
Free meals on duty
Compass exclusive offers on PerksAtWork
Access to a wide range of training and development programs
As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms

some 6,000+ locations across the UK and Ireland.
We do it all and so could you. Apply now and join our team!
We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.

TPBN1_UKCT