CCTV Operator

• West Suffolk Council
• Address: West Suffolk House, Western Way, Bury St Edmunds Suffolk IP33 3YU
• Salary: starting at £28,767 per annum including night enhancements (pay award pending) potentially rising to £31,655 through annual Performance Review Awards
• Hours: 37 hours per week (average) on a four on / four off rolling rota (including nights, weekends and bank holidays)
• Contract: Permanent
• Reference: 0889.

About the role

West Suffolk Council are currently seeking a CCTV Operator to work in our control room in Bury St Edmunds operating over 900 CCTV cameras for various local towns along with monitoring alarms and operating the council's out of hours service. The role will provide a reactive and proactive CCTV monitoring service to assist with the council's commitment to the reduction of crime and disorder. You will be required to operate the equipment and cameras whilst complying with relevant legislation, the CCTV code of practice and all operational control room procedures.

What you will need

You will ideally be CCTV SIA licenced and have experience of working in a busy control room. However, full training will be provided. You will have excellent communication and interpersonal skills and be able to work as part of a team on a rolling four on, four off shift rota basis which includes days, nights, weekends, and bank holidays. Shift lengths vary between 8 and 12 hours depending on the day of the week. This post requires Police Vetting.

Please refer to the job description and person specification for full details of this exciting opportunity.

Why work for us? Our benefits include:

• holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%
• life assurance – a payment of three times your annual salary
• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
• rail and bus staff discounts
• a range of Health and Wellbeing initiatives including an employee assistance programme
• discounted membership at Abbeycroft Leisure centres
• a culture of learning inspiring staff to focus on continuous learning
• modern office accommodation.

For more information

For an informal discussion and further information please contact Luke Porter, CCTV Manager on 01284 757340 or email [email protected] .

Job description

Person specification

Core values

How to apply

Please complete our online application process

Please note, we are unable to accept CVs. Previous applicants need not apply. 

Applications will be reviewed on submission so please apply without delay.

Closing date: 13 September 2026. 

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.