Central Services Co-ordinator

Job Title: Central Services Co-ordinator

Location: Any ARO Office - Hybrid

Salary: £23,000 - £26,000

Contract type: Permanent

#LI-Hybrid

About the role

Our Central Services Co-ordinators are responsible for the management of daily, weekly, and monthly tasks that come into the team.

We are looking for someone that has a passion for process, working closely with key experts in other departments including sales, products, commercial, billing and customer service to support all central services, off-boarding, credit approval and maintenance processes.

You will be responsible for the management and delivery of customer off-boarding across the collaboration sector. Working with service and sales teams to provide a tailored approach and ensure every project is delivered to the customers’ needs.

Working to evolve our service delivery standards, adapting, and improving our processes to ensure we add value, exceed expectations, and set us apart in the marketplace.

What you’ll do

• Support with the management of all activities within the Central Services and Off-boarding Team
• Work with relevant areas of the business to ensure that all work is managed and delivered effectively, ensuring the best possible customer experience
• Maintain an ethos of continual improvement to ensure that all processes and tasks are being delivered in a time and cost-effective manner
• Liaise with the Central Services & Off-boarding Manager to ensure any viable solutions are made visible to higher management and technical teams
• Completion of the Off-Boarding process in its entirety, including calculating ETF fees, liaising with suppliers, and manually ending billing.
• Maintain comprehensive reports and ensure these are used effectively and monitored – for example, Leavers Logs, Unsolicited Cancellations, Credit Approval and Maintenance Contract Reconciliations.
• Be the point of escalation for Credit issues
• Liaise with customer directly affected by Off-boarding to understand our weaknesses as a business and look to retain.
• Support with Maintenance Pre and post bill checks, Start Date Aligned, Zero Selling Price, Do Not Bill, Live Not Live, Nominal Report, Wildix Report (3rd party renewals) and Teams reconciliation reports
• Maintain the Enquiries mailbox, ensuring the request that come in are quickly passed to the correct department across the business.
• Maintain a good understanding of the product portfolio and have overall commercial awareness for the business

What we are looking for?

Essential

• A Service-focused individual who is self-motivated.
• Experience of using our systems, AKJ/BOLT/Dynamics
• Motivational team member, who looks for continual improvement.
• Excellent Time management and prioritisation skills
• The ability to use own initiative and think ‘outside the box
• Excellent written and oral communication skills including task escalation skills

Desirable

• Knowledge of most standard desktop software applications e.g., excel, word, outlook etc.
• ·Excellent organization; project management; time management and communication skills.

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning
• Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.