Centre Manager

Centre Manager - London Bridge - £38,000 to £45,000 Dependant on Experience

My client, a luxury serviced office firm with over six sites across Central London are seeking a dynamic and hands on Centre Manager to join their stunning offices in London Bridge to oversee the delivery of 5 star customer service to the site alongside overseeing a team.

This is a fantastic opportunity to get your foot in the door with a successful firm that defies conventional corporate hierarchy by developing and entrusting responsibility to those who show passion and promise. Employees are encouraged to explore different career paths in the organisation, not limiting candidates to departments but allowing upskilling and mobility.

The ideal individual will have worked in a like-for-like role within BTR, Hospitality, Building Management etc. The candidate will have a fantastic attitude, excellent communication skills and a passion to succeed.

Duties

• Oversee site team of two client experience assistants and one cleaner
• Conduct regular client service reviews and ensure that high service levels are being maintained.
• Address client complaints.
• Conduct pre-move-in and pre-move-out meetings with clients, managing associated tasks and inventories.
• Take responsibility for revenue, budgeting, and full reviews of profit and loss (P&L) statements of the centre.
• Oversee and manage pre-billing checks, dilapidations, and deposit returns.
• Manage billing, debt chancing and other financials with clients.
• Assess resources within the centre and ensure operational efficiencies.
• Conduct audits across Health and Safety, Fire, and other Risk Assessments.
• Review and enhance all internal operational processes.
• Continually assess the centre and make recommendations for improvements.
• Learn and understand the terms and conditions of client contracts.
• Raise basic licence agreements and service agreements on our client management system requests
• Review facilities documentation and maintain accurate record keeping.
• Oversee FM/H&S apex tendering processes.
• Attend regular operational meetings with staff across the portfolio.
• Report directly to the Operations Director on site performance and operational matters. Attend viewings from an operational perspectiv

Requirements

• 3+ years in a building management role ideally within BTR, PRS or Hospitlaity
• Experience managing a small team would be ideal
• Strong client relationships
• Highly adaptable, organised and ability to prioritise
• Problem solving capabilities and a good eye for detail

Hours: Office based Monday to Friday 8am to 5pm OR 9am to 6pm
Salary: £38,000 - £45,000 Dependant on Experience

Benefits:

• 33 day Annual Leave including Bank Holidays
• Annual Bonus based on site and company perfomance
• Fully Paid Training
• Social Events
• Enhanced Pension Scheme
• Employee Assistance Programme
• Access to onsite gym

If you are a proactive individual who is keen to progress their career within an established brand, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

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