Change & Implementation Manager

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Change & Implementation Manager

Location: Swindon (UK)
Department: Operations
Reports to: Platform Availability Manager

About the role

We’re looking for a world class Change & Implementation Manager to lead and evolve our Change & Implementation capability across Edenred PayTech. This is a senior role with end‑to‑end accountability for how technology and business change is governed, executed, and embedded in a high‑volume, regulated, and fast‑moving payments environment.

You’ll provide strategic direction, lead and develop a high‑performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance.

A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/CD pipelines, aligning with ITIL4, DevOps, and continuous delivery practices.

What you’ll be doing:

Leadership & Strategy

• Lead and develop the Change & Implementation team, building a culture of accountability, quality, and continuous improvement.
• Set the strategic direction for Change, Release, and Implementation governance aligned to organisational and Execo expectations.
• Own and deliver the roadmap for process maturity, tooling evolution, and automation.
• Represent Change & Implementation at senior and executive‑level forums, providing insight, assurance, and escalation.

Change, Release & Implementation Governance

• Oversee end‑to‑end change governance including TRM, CAB, ECAB, and implementation readiness.
• Define robust standards for implementation planning, risk assessment, validation, and rollback.
• Embed ITIL4 practices and drive consistent adoption across Product, Engineering, and Operations.
• Ensure governance meets regulatory and audit requirements without constraining delivery speed.

CI/CD & Automation

• Embed governance, quality gates, and risk checks directly into CI/CD pipelines to enable continuous compliance.
• Define standards for automated and low‑touch change, including eligibility criteria, monitoring, and risk thresholds.
• Ensure full traceability from code commit through deployment and post‑implementation validation.
• Partner with Engineering and DevOps to align approval logic, automated testing, and observability with governance controls.
• Ensure rollback readiness through automated playbooks and deployment strategies (e.g. canary, blue/green).

Operational Excellence & Reporting

• Transform change management from a manual process into an automated, data‑driven capability.
• Implement KPIs and dashboards to track throughput, risk, quality, and outcomes.
• Own PIR and RCA processes, ensuring corrective actions are followed through to completion.
• Publish meaningful reporting for senior stakeholders, including risk trends, readiness, and decision heatmaps.

People & Capability Development

• Develop Change Leads and Analysts, improving technical capability, decision quality, and confidence.
• Lead recruitment, succession planning, and capability uplift for the function.
• Champion continuous improvement, learning, and modern change practices.

What we’re looking for

Essential

• Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment.
• Strong people leadership experience with a track record of building and developing high‑performing teams.
• Deep understanding of ITIL4 and end‑to‑end change / release governance.
• Hands‑on knowledge of CI/CD delivery models, automated testing, and modern deployment practices.
• Experience embedding governance and risk controls into automated delivery pipelines.
• Excellent stakeholder management and communication skills, including senior and executive audiences.
• Ability to assess complex technical and operational risk and make sound decisions under pressure.

Desirable

• Experience in PCI DSS and/or FCA‑regulated environments.
• Familiarity with tools such as GitLab CI/CD, Azure DevOps, and Jenkins
• Strong data and reporting capability, including dashboards and KPI packs.
• Background exposure to Platform, Infrastructure, Cloud, or Network Engineering.

Why Edenred PayTech

Edenred PayTech is the core payment engine for the Edenred Group, processing over €100bn in payments annually across more than 30 countries. We operate at a scale and complexity that rivals leading financial institutions, while retaining the agility and innovation of a fintech.

Technology is at the heart of what we do, with significant annual investment and a strong focus on modern engineering, automation, and data‑driven decision‑making.

Apply now and Vibe with Us!